Client Intake & Care Coordinator (Home Care)

Care Connect at Home; Birmingham (MI); Hybrid; USD 25,000 - 30,000; Part time

Job summary

Care Connect at Home in Birmingham, MI is seeking a part-time Home Care Intake and Care Coordinator to guide families through starting non-medical care across Oakland County. You will meet clients, assess needs, and create plans with caregivers.

This role blends in-home consultations, care planning, and consultative sales, with remote admin and required in-person visits.

Qualifications

• Experience in home care intake, admissions, care coordination or a related role.
• Experience conducting client consultations and developing care plans.
• Strong consultative sales skills and confidence asking for the next step.
• Excellent communication, organization, and follow-through.
• Compassionate and professional when working with seniors and families.
• AxisCare experience preferred.

Responsibilities

• Respond to new client inquiries and maintain consistent follow-up.
• Conduct in-home consultations to understand daily care needs, routines, preferences, and safety concerns.
• Create individualized non-medical care plans with clear guidance for caregivers.
• Explain services, pricing, and scheduling options to clients and families.
• Address concerns and guide families toward signed service agreements and confirmed start dates.
• Coordinate with our office team to ensure caregiver coverage and a smooth start of care.
• Document consultations, care plans, and follow-up activity in AxisCare.
• Follow up after services begin to ensure client satisfaction and identify changes in care needs.

Skills

Consultative sales

Communication skills

Organization

Follow-through

Compassion

Tools

AxisCare

Job description

About Us

Care Connect at Home is a family-owned and operated home care agency dedicated to helping seniors remain safe, comfortable, and independent in their own homes. We believe exceptional care starts with exceptional people and we're looking for someone who shares that vision.

Position Summary

We're seeking a Home Care Intake and Care Coordinator to guide prospective clients and families through starting non-medical home care throughout Oakland County, Michigan.

This role combines in-home consultations, personalized care planning, and consultative sales. You'll meet with families, understand their needs, explain their options, and help them move forward with confidence.

What You'll Do

• Respond to new client inquiries and maintain consistent follow-up

• Conduct in-home consultations to understand daily care needs, routines, preferences, and safety concerns

• Create individualized non-medical care plans with clear guidance for caregivers

• Explain services, pricing, and scheduling options to clients and families

• Address concerns and guide families toward signed service agreements and confirmed start dates

• Coordinate with our office team to ensure caregiver coverage and a smooth start of care

• Document consultations, care plans, and follow-up activity in AxisCare

• Follow up after services begin to ensure client satisfaction and identify changes in care needs

• Communicate needs outside our non-medical services to agency leadership

Qualifications

• Experience in home care intake, admissions, care coordination, or a related role

• Experience conducting client consultations and developing care plans preferred

• Strong consultative sales skills and confidence asking for the next step

• Excellent communication, organization, and follow-through

• Compassionate and professional when working with seniors and families

• Comfortable working independently and using electronic documentation systems

• Valid driver's license and reliable transportation for local client visits

• AxisCare experience preferred

Location and Schedule

• Based in Birmingham, Michigan, serving clients throughout Oakland County

• Part-time position with scheduling based on client consultations and follow-up needs

• Flexible remote administrative work with required in-person client visits

Why Join Care Connect at Home?

• Join a growing family-owned company where your work directly impacts families

• Work closely with leadership and help shape our Michigan expansion

• Use your relationship-building and care coordination skills in a meaningful role

• Help families access dependable care and greater peace of mind