Client Relations

Wyvowardco; Gig Harbor, Northern (WA, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonuses

Retirement plan with company match

Paid time off

Holidays

Job summary

EWaste Pro Inc. seeks a Client Relations professional to handle incoming calls and emails, serving as the primary contact for clients and ensuring timely, accurate responses.

The role focuses on delivering exceptional customer service and coordinating across departments to resolve issues.

Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field preferred.
• Minimum of 2 years of experience in customer service or client relations.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficient with Microsoft Office and CRM software.
• Ability to multitask and prioritize effectively.
• High integrity and commitment to customer service.
• Ability to solve problems with attention to detail.

Responsibilities

• Receive and manage incoming phone calls from clients and respond to inquiries promptly.
• Provide timely and accurate email responses to client queries.
• Maintain detailed records of client interactions in CRM software.
• Collaborate with other departments to resolve client issues.
• Ensure high levels of client satisfaction through superior service.
• Assist in developing and implementing client communication strategies.
• Identify and escalate priority issues to appropriate teams or management.
• Provide regular updates and reports on client interactions to management.
• Stay informed about company products, services, and policies to give accurate information to clients.

Skills

Communication

Time management

Organizational skills

Problem solving

Integrity

Customer service

Education

Bachelor's degree in Business Administration or Communications

Tools

Microsoft Office Suite

CRM software

Job description

About EWaste Pro Inc.:

EWaste Pro Inc. is an IT Asset Disposition company located in GigHarbor, WA. We specialize in refurbishing and recycling computers and other electronics. Ourmission is to provide sustainable solutions for e-waste management, ensuring data security andenvironmental responsibility. We serve both retail and wholesale clients, offering high-qualityrefurbished electronics.

Position Overview:

The Client Relations professional will be responsible for receiving phonecalls to the company and providing timely and accurate responses to emails. This individual willbe the primary point of contact for clients, ensuring exceptional customer service and effectivecommunication.

Key Responsibilities:

• Receive and manage incoming phone calls, addressing client inquiries and concernspromptly and professionally.
• Provide timely and accurate responses to emails, ensuring all client communications arehandled efficiently.
• Maintain detailed records of client interactions, including phone calls and emails, usingCRM software.
• Collaborate with other departments to gather information and resolve client issues.
• Ensure high levels of client satisfaction by providing excellent customer service.
• Assist in the development and implementation of client communication strategies.
• Identify and escalat​e priority issues to the appropriate team members or management.
• Provide regular updates and reports on client interactions and feedback to the management team.
• Stay informed about company products, services, and policies to provide accurateinformation to clients.

Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field ispreferred.
• Minimum of 2 years of experience in customer service, client relations, or a related role.
• Excellent communication skills, both verbal and written.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office Suite and CRM software.
• Ability to handle multiple tasks and prioritize effectively.
• High level of integrity and commitment to providing exceptional customer service.
• Strong problem-solving skills and attention to detail.
• Competitive salary and performance-based bonuses.
• Retirement savings plan with company match.
• Paid time off and holidays.

Equal Opportunity Employer:

EWaste Pro Inc. is an equal opportunity employer. We celebratediversity and are committed to creating an inclusive environment for all employees.