Vocational Rehabilitation Supervisor 2026-02501

State of Wyoming; Cheyenne (WY); On-site; USD 70,000 - 90,000; Full time

Job summary

State of Wyoming’s Wyoming Department of Workforce Services seeks a Vocational Rehabilitation Area Manager to supervise counseling staff across multiple locations, guiding service delivery for individuals with disabilities and achieving agency objectives. The role blends technical leadership with interpersonal skills to uphold a collaborative, inclusive team environment.

The incumbent will oversee budget decisions, caseload allocations, and ensure regional compliance with WIOA regulations while

Qualifications

• Master's Degree in Counseling or Social Services.
• 1–3 years of progressive work experience (typically in Vocational Rehabilitation) with knowledge at the level of a Vocational Rehabilitation Consultant.
• Current or eligible for licensure as a Certified Rehabilitation Counselor (CRC).

Responsibilities

• Supervise rehabilitation counselors to achieve successful rehabilitation outcomes for persons with disabilities.
• Determine budget allocation for case services and plan staff resources to meet goals.
• Determine caseload size per counselor and ensure compliance with WIOA rules and regulations.

Skills

Leadership

Team building

Communication

Education

Master's degree in Counseling or Social Services

Job description

Open Until Filled

GENERAL DESCRIPTION

The Wyoming Department of Workforce Services is seeking a Vocational Rehabilitation (VR) Area Manager who will be responsible for the supervision and direction of counseling staff in the delivery of client services and achievement of agency objectives and standards. The position will supervise counselors in multiple work locations to achieve successful rehabilitation outcomes for persons with disabilities. This multifaceted position involves a blend of technical and interpersonal skills. The VR Program is a close-knit team that values collaboration, diversity, and inclusion.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities

and MUCH MORE!

Click here for detailed information, or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator: compensationcalculator.wyo.gov

Human Resources Contact: [e-mail]

ESSENTIAL FUNCTIONS

The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• This position is responsible for supervising rehabilitation counselors to achieve successful rehabilitation outcomes for persons with disabilities.
• This multifaceted position involves a blend of technical and interpersonal skills to maintain a high profile and positive image of rehabilitation services within the Region.

Some examples of responsibilities include but are not limited to:

• Responsible for determining budget allocation for case services in general rehabilitation, supported employment programs, and pre-employment transition programs, while planning and allocating staff resources to accomplish the Division’s strategic work plan goals. This includes making fiscal decisions on client services outside the norm, determining whether they are allowable and necessary, and identifying special circumstances that may warrant a particular service.
• Responsible for determining caseload size per counselor.
• Expected to have a high level of understanding of WIOA requirements' impacts on Vocational Rehabilitation, ensuring that the regional staff complies with WIOA rules & regulations by reviewing selected case files every quarter.
• Decides if a counselor has accurately determined the services category in which the person we serve will be placed and uses professional judgment to determine which federal or state rule, regulation, or policy applies to specific service delivery issues.
• Works in collaboration with the Division’s training and policy supervisor to ensure staff receives the necessary training and onboarding to focus on consistent service delivery and skill development among all team members. Works one-on-one with staff during training and probationary period, or with difficult or challenging clients.
• Works in collaboration with DVR leadership to understand agency data reports and ensures staff have a detailed understanding of federally required data elements. Works with DVR leadership to provide a system for accurate data reporting and validation.
• Works with DVR leadership to ensure staff is trained and internal controls are in place to follow periods of performance requirements.
• Works closely with the Quality Assurance Staff and the training supervisor to ensure training incorporates areas identified during regular and targeted quality assurance reviews, incorporates current policy, and addresses training needs identified during the federally mandated Comprehensive Statewide Needs Assessment.
• Decides which service provider effectively and ethically meets the client's needs, and works in collaboration with regional teams to determine the pay rate for specific vendors.
• Examines and oversees the total functioning of the region to determine compliance, quality assurance, fiscal responsibility, staff performance, and caseload documentation. Investigates and resolves complaints regarding service delivery.
• Takes responsibility for resolving issues created by a shortage of personnel & budget.
• Determines action needed to meet or exceed performance, along with quality assurance goals. Decides when to invoke a corrective or remedial action or provide a complementary statement to the employee. Recognizes commendable work of an employee.
• Acts as the first level of appeal for persons we serve and staff grievances.
• Will serve on community advisory boards & task forces.
• Mediates, negotiates, and resolves differences among clients we serve, staff, and community agencies regarding eligibility and other service-delivery issues.
• Testifies when requested or subpoenaed in a court proceeding or administrative hearing affecting persons we serve.
• Analyzes Regional needs in identifying trends and emerging issues and allocates resources as appropriate. Determines the needed materials for the most efficient operation of the unit.
• Manages vacant counselor caseload and oversees caseloads when the primary counselor is out of office.
• Oversees Office Support Specialist and office procedures to meet fiscal, vendor and client needs.
• Supervises staff participating in the Master's program.
• Attends management team meetings as the region's representative to address issues and concerns, provide updates, and relay information to staff.
• Serves as a regional representative in the community. Attends meetings to inform and be informed of ways DVR can assist and be assisted.
• Identifies service gaps; recruits, develops, and monitors community rehabilitation providers, supported-employment vendors, benefits-planning resources, mental-health partners, assistive-technology resources, and transportation-related supports. Build employer relationships in priority industry sectors; identify workforce needs and connect qualified DVR participants with training and employment opportunities.
• Develop and lead an employer-engagement strategy for the Cheyenne area: develop employer relationships, identify labor-market needs and work-based learning sites, educate employers on disability inclusion and reasonable accommodations, and support competitive integrated employment opportunities.

PREFERENCES

• Preference may be given to individuals who have a Master's Degree in Rehabilitation Counseling with a Certified Rehabilitation Counselor (CRC) license.
• Preference may be given to individuals who have working knowledge and understanding of Wyoming employers, industry, and economy.
• Preference may be given to individuals who have experience working with Wyoming school districts and post-secondary education institutions.
• Preference may be given to individuals who have experience working in local or state government settings.
• Preference may be given to individuals who have experience managing program budgets.
• Preference may be given to individuals who have case management experience.

KNOWLEDGE

• Knowledge of the State of Wyoming personnel rules
• Knowledge and complete understanding of the rehabilitation process
• Knowledge of industrial, commercial, and professional occupations suitable for disabled persons
• Knowledge of available training facilities and employment opportunities for a variety of occupations
• Knowledge of psychological and physical disabilities
• Knowledge of client data collection
• Knowledge of federal and state laws and regulations pertaining to the area of specification
• Knowledge of vocational rehabilitation programs and procedures
• Knowledge of the services offered by various community organizations
• Skills in personnel management and training
• Skills in oral and written communication
• Ability to provide consistent leadership, team building, and communication strategies to empower and motivate the regional team to reach goals
• Ability to network and collaborate with internal and external partners in a positive and consistent manner
• Ability to effectively identify and solve problems

MINIMUM QUALIFICATIONS

Education: Master's Degree (in Counseling or Social Services)

Experience: 1-3 years of progressive work experience (typically in Vocational Rehabilitation) with acquired knowledge at the level of a Vocational Rehabilitation Consultant

Certificates, Licenses, Registrations: Currently possess or now eligible for licensure as a Certified Rehabilitation Counselor

PHYSICAL WORKING CONDITIONS

• Some travel will be required.

NOTES

• FLSA: Exempt
• For the Veteran's preference consideration, supporting documentation must accompany your application.

053-Department of Workforce Services - Administration - Vocational Rehabilitation

Click here to view the State of Wyoming Classification and Pay Structure.

Click here to view the State of Wyoming Total Compensation Calculator.

http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Human Resources Contact: [e-mail]