Client Success Operations Associate

Pearson; Richmond (VA); On-site; USD 36,000 - 40,000; Full time

Job summary

Pearson is seeking an Advanced Associate to help keep client testing programs running smoothly in a fast-paced environment. You will partner with Program Managers, handle client maintenance, and support launches and project changes to keep client work moving.

This hands-on role emphasizes problem solving, organization, and cross-team collaboration across client services to deliver reliable results.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in client support, customer success, or operations.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to make sound decisions.
• Experience working with business systems, databases, or reporting tools.
• Ability to work independently while collaborating across teams.

Responsibilities

• Partner with Program Managers to support daily client program operations.
• Complete client maintenance, configuration updates, and requested program changes.
• Support launches, enhancements, special projects, deadlines, and deliverables.
• Manage Client Services work requests, Service Direct cases, assignments, due dates, and status updates.
• Work with stakeholders to gather missing information, remove blockers, and keep requests moving.
• Provide test event support few times in a year, max 5 weekends where working additional hours is needed.
• Maintain procedures, knowledge resources, and operational documentation.
• Provide application and process guidance to Program Managers and internal teams.
• Identify and support improvements that increase efficiency, quality, and consistency.

Skills

Organizational skills

Communication skills

multitasking

Analytical thinking

Problem-solving

Time management

Independent work

Education

Bachelor's degree or equivalent

Tools

CRM tools

Ticketing systems

Workflow tools

Project management tools

Job description

Pearson is seeking an Advanced Associate to help keep client testing programs running smoothly in a fast-paced environment. You will partner with Program Managers, handle client maintenance, and support launches and project changes to keep client work moving.

This hands-on role emphasizes problem solving, organization, and cross-team collaboration across client services to deliver reliable results.