Client Programs Lead, Scientific Services

McKinney Speciality Labs, LLC; Richmond (VA); On-site; USD 60,000 - 65,000; Full time

Job summary

McKinney Specialty Labs, LLC is seeking a Client Program Manager (CPM) to lead client projects from inception to completion and serve as the main point of contact. You will work with SMEs and internal stakeholders to ensure timely delivery, develop solutions, and manage quotes, invoices, and agreements.

You will coordinate onboarding, NDAs, MSAs, and vendor setup while maintaining strong client relationships and communicating our service capabilities.

Qualifications

• Strong scientific background with the ability to learn and understand technical content.
• Excellent verbal and written communication skills and ability to listen and problem-solve
• Ability to work as part of a team and communicate well with others inside and outside the company
• Ability to multi-task, prioritize, and execute in a fast-paced environment
• Excellent time management and organizational skills
• Professional demeanor and strong customer-service skills
• Proficient with Microsoft Excel, Word, PowerPoint, Teams
• Familiarity with CRM best practices

Responsibilities

• Facilitate and coordinate quote/proposal/RFP production and delivery to client from initial contact through purchase order.
• Identify internal stakeholders to support the work's success, client needs, and questions.
• Schedule and lead meetings between client and subject matter experts (SME).
• Help to develop solutions for clients by working with and leveraging the extensive technical resources of the McKinney Regulatory Science Affairs network and SMEs.
• Serve as main point of contact with the client by doing such activities such as sending quotes, sales orders, and draft data.
• Oversee effective communication from the laboratory staff with customers on testing procedures, results, and problems.
• Maintain positive client relationships and keep them informed of our current service offerings and capabilities.
• Facilitate client onboarding, non-disclosure agreements (NDAs), and master service agreements (MSAs).
• Coordinate setting up new vendors and subcontractors.
• Coordinate the creation and maintenance of slides and trackers of current projects on a weekly or as needed basis to present to in clients calls.
• Update and maintain CRM that tracks quote activity, pipeline forecast, and client feedback.
• Identify opportunities and risks, especially risks that will substantially alter our value proposition and risks created by us failing to keep up with market trends.
• Keep track of project and total quote spend, requesting invoices from finance, and reviewing and approving invoices.
• Ensure customer satisfaction by monitoring and communicating with clients, working with the lab on improving procedures where necessary, and by sharing results with the Senior Management Team.

Skills

Scientific background

Verbal and written communication

Team collaboration

Multi-tasking

Time management

Customer service

MS Office proficiency

CRM best practices

Education

BS/BA in Chemistry/Sciences, Business Administration, or related field

Tools

HubSpot CRM

Job description

McKinney Specialty Labs, LLC is seeking a Client Program Manager (CPM) to lead client projects from inception to completion and serve as the main point of contact. You will work with SMEs and internal stakeholders to ensure timely delivery, develop solutions, and manage quotes, invoices, and agreements.

You will coordinate onboarding, NDAs, MSAs, and vendor setup while maintaining strong client relationships and communicating our service capabilities.