Client Performance Administrative Assistant

Diaz Anselmo & Assoc. PA; Plantation (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401(k) with company match

Paid holidays and time off

Professional development and career growth opportunities

Job summary

A law firm in Plantation is seeking a Client Performance Analyst. This role involves client communication, managing performance metrics, and ensuring compliance within a fast-paced environment. Candidates should have at least 2 years of experience in foreclosure, bankruptcy, or real estate law. Strong organizational skills and familiarity with client reporting tools are essential. Competitive benefits package including health insurance and 401(k) offered.

Qualifications

• 2+ years of experience in foreclosure, bankruptcy, real estate law, or mortgage servicing.
• Knowledge of Fannie Mae, Freddie Mac, FHA, and regulatory timelines.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Communicate with clients daily via phone, email, and client portals.
• Manage client scorecards, reporting, and escalation processes.
• Track and report file status and workflow progress.
• Support audits, case reviews, and compliance requirements.

Skills

Experience in foreclosure

Experience in bankruptcy

Experience in real estate law

Experience in mortgage servicing

Strong written communication

Strong verbal communication

Organizational skills

Attention to detail

Tools

Microsoft Office

Perfect Practice

ICE

Tempo

ADR

DRA

Job description

Overview

Client Performance Analyst

Location: Plantation, FL (On-Site)

Full-Time: Monday–Friday

Industry: Real Estate Law | Foreclosure | Bankruptcy | Creditor Rights

About the Role

Our Plantation-based law firm is seeking a Client Performance Analyst with experience in real estate law, foreclosure, bankruptcy, or mortgage servicing. In this role, you\'ll work directly with clients, attorneys, and internal teams to ensure performance tracking, compliance with timelines, and strong communication.

This is a fast-paced, high-volume environment that requires attention to detail, strong organizational skills, and knowledge of client reporting tools and legal case processes.

Key Responsibilities

• Communicate with clients daily via phone, email, and client portals
• Manage client scorecards, reporting, and escalation processes
• Track and report file status and workflow progress
• Support audits, case reviews, and compliance requirements
• Draft case chronologies and assist with performance metrics
• Collaborate with attorneys and operations to meet deadlines
• Administer client alerts, timelines, and industry-specific requirements

What We\'re Looking For

• 2+ years of experience in foreclosure, bankruptcy, real estate law, or mortgage servicing
• Knowledge of Fannie Mae, Freddie Mac, FHA, and regulatory timelines
• Proficient in Microsoft Office, Perfect Practice, and client platforms like ICE, Tempo, ADR, DRA
• Strong written and verbal communication
• Organized, detail-oriented, and deadline-driven
• Ability to work independently and with cross-functional teams

Bonus Points For

• Experience with client scorecards and performance analytics
• Familiarity with judicial and non-judicial foreclosure processes
• Working knowledge of audit and compliance reporting in legal or financial environments

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid holidays and time off
• Professional development and career growth opportunities

Apply now if you\'re ready to bring your mortgage servicing, legal operations, or foreclosure experience to a growing team dedicated to high-quality client service.