Team Lead- Foreclosure & Default Operations

Diaz Anselmo & Associates P.A.; Plantation (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Diaz Anselmo & Associates P.A. seeks an experienced Team Lead to oversee daily workflow and support team performance while ensuring compliance with client, investor, and regulatory requirements in a fast-paced legal operations setting.

You will coach team members, assist with onboarding, and lead process improvements. The role involves hands-on support during high-volume periods and mentoring staff in foreclosure, bankruptcy, or creditor rights operations.

Qualifications

• Experience leading legal operations teams in foreclosure, bankruptcy, creditor rights, mortgage servicing, or related areas.
• Ability to coach team members, analyze performance metrics, and drive improvements.

Responsibilities

• Oversee daily team workflow and prioritize tasks to meet deadlines.
• Conduct quality reviews and ensure compliance with client scorecards and internal standards.
• Serve as first point of contact for team questions, escalations, and coaching.

Skills

Team Leadership

Workflow Management

Quality Assurance

Coaching

Onboarding

Reporting & Audits

Process Improvement

MS Office

Legal Operations

Hands-on Support

Tools

Perfect Practice

Job description

We are seeking an experienced and motivated Team Lead to oversee daily workflow operations, support team performance, and help drive operational excellence. In this role, you will serve as a key resource for team members by providing guidance, training, and day-to‑day support while ensuring strict compliance with client, investor, and regulatory requirements. If you have a strong background in foreclosure, bankruptcy, or creditor rights operations and enjoy coaching others, solving problems, and maintaining high standards in a fast‑paced environment, we would love to hear from you.

Key Responsibilities

• Workflow & Operations Management: Manage and prioritize daily team workflow, ensuring tasks are completed accurately, on schedule, and in alignment with strict deadlines.
• Quality Assurance & Compliance: Conduct quality reviews and spot checks to maintain accuracy, adhere to client scorecards, and meet internal expectations.
• Team Coaching & Support: Serve as the first point of contact for team questions, escalations, and coaching, actively supporting professional development and performance improvement.
• Training & Onboarding: Assist with onboarding, ongoing training, and the seamless implementation of new departmental procedures or process updates.
• Reporting & Audits: Support internal audits, client requests, reporting initiatives, scorecard rebuttals, and departmental projects.
• Process Improvement: Identify opportunities for workflow enhancements, share recommendations with leadership, and help resolve operational bottlenecks.
• Hands‑On Support: Maintain a small portfolio of files and provide direct production support during high‑volume periods or staffing shortages.

Qualifications & Requirements

• Experience: 2 to 3 years of experience in foreclosure, bankruptcy, creditor rights, mortgage servicing, or related legal operations (1+ year in a Team Lead, Senior Specialist, or supervisory support role is preferred).
• Industry Background: Experience working in foreclosure law firms, bankruptcy operations, or mortgage default servicing.
• Leadership Skills: Proven ability to manage workflow, coach team members, and analyze performance metrics to identify operational trends.
• Technical Proficiency: Comfortable using the Microsoft Office Suite (Word, Excel, Outlook) and familiar with legal case management platforms such as Perfect Practice.
• Core Competencies: Excellent problem‑solving, decision‑making, interpersonal communication, and organizational skills with high attention to detail.

What You'll Bring

• A collaborative leadership style focused on supporting team success.
• An unwavering commitment to operational excellence and accuracy.
• The ability to balance a small individual caseload while supporting broader team objectives.
• Flexibility and adaptability in changing priorities and business environments.
• A proactive approach to identifying and resolving workflow challenges.

Physical Requirements

• Ability to work at a desk and computer for extended periods.
• Visual acuity to review detailed legal documents and electronic records.
• Effective communication skills in person, by phone, and through digital platforms.
• Manual dexterity to operate standard office equipment, including computers, scanners, and copiers.
• Mobility to move throughout the office environment and occasionally lift up to 20 pounds.

Why Join Our Team?

• A collaborative, supportive work environment.
• Opportunities to lead, mentor, and shape a growing team.
• Challenging and rewarding work in a fast‑paced legal operations setting.
• Clear pathways for professional growth and advancement.
• Competitive compensation and a comprehensive benefits package.