Foreclosure Specialist

HNE; Jacksonville (FL); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

401(k) with employer matching

Health, dental, and vision insurance

Paid time off

Retirement plan

Job summary

HNE is seeking a Foreclosure Specialist to support mortgage default servicing in a client-facing, on-site role at a designated client location. The position works with client representatives and internal teams to ensure accurate, timely processing in line with procedures and client requirements.

No prior foreclosure experience is required as training will cover mortgage default processes, documentation, systems, and client requirements.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent written and verbal communication.
• Analytical and problem-solving abilities with ability to identify discrepancies.
• Proficiency with Microsoft Office and ability to learn new software.
• Maintain confidentiality in a high-volume, client-facing environment.

Responsibilities

• Process mortgage default, foreclosure, bankruptcy, and post-sale matters per procedures.
• Review and maintain loan, case, property, and legal documents in systems.
• Monitor deadlines, gather information, resolve items, escalate issues as needed.
• Communicate with client representatives and internal teams with timely updates.

Skills

Detail-oriented

Organizational skills

Communication skills

Analytical thinking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Our client is a fourth-generation creditor’s rights law firm established in 1935. Today, they serves clients across 18 states and Puerto Rico, with extensive experience representing mortgage lenders and servicers in foreclosure, bankruptcy, evictions, REO, and other mortgage default matters.

Our client is seeking a Foreclosure Specialist to support in mortgage default servicing operations. This is a client-facing, on-site position that will work directly with client representatives while coordinating with personnel and other business partners.

The ideal candidate is highly organized, detail-oriented, comfortable working with large volumes of information, and able to follow established procedures while identifying discrepancies, missing information, and potential issues. No prior foreclosure experience is required; training will be provided on mortgage default processes, documentation, systems, and client requirements.

Position Overview

The Foreclosure Specialist provides administrative and processing support for clients across mortgage default and foreclosure-related activities. This role works directly with client representatives and personnel to ensure assigned matters are processed accurately, timely, and in accordance with established procedures and client requirements.

The position will be based at the client's site in either Dallas, TX or Jacksonville, FL and will serve as a direct representative within the client's operational environment.

This role may support activities involving foreclosure and bankruptcy, post-sale activities, and other default servicing functions. Responsibilities include reviewing and processing documentation, maintaining case information, monitoring deadlines, researching discrepancies, supporting quality and compliance requirements, and escalating issues as appropriate.

Key Responsibilities

Default Processing & Case Management

• Process assigned mortgage default, foreclosure, bankruptcy, and post-sale matters in accordance with established procedures and client requirements.
• Review, prepare, and maintain loan, case, property, and legal documentation and ensure accurate information is maintained in applicable systems.
• Monitor deadlines and work queues, gather required information, resolve outstanding items, and escalates discrepancies or issues as needed.

Research, Financial & Quality Processing

• Process high-volume documents, transactions, and account information, including payment histories, invoices, fees, taxes, and other financial or property-related information as applicable.
• Research loan, property, title, and account information to identify and resolve discrepancies and support assigned processing activities.
• Perform quality-control reviews and follow applicable client, investor, regulatory, and privacy requirements while identifying potential operational or financial risks.

Client & Team Support

• Work directly with client representatives and personnel to obtain, verify, and clarify information and resolve outstanding requirements.
• Communicate professionally with clients, attorneys, vendors, and internal departments while providing timely updates and responding to routine requests.
• Collaborate with team members and other operational groups to ensure matters are processed accurately and efficiently and escalates issues requiring additional guidance.

Reporting, Training & Process Improvement

• Maintain accurate tracking of assigned work, case status, deadlines, transactions, and outstanding requirements and assist with reporting, audits, and special projects.
• Participate in training and develop working knowledge of mortgage default, foreclosure, bankruptcy, post-sale, and related servicing processes.
• Identify opportunities to improve accuracy, efficiency, and workflow and assist with process improvements, system changes, and other operational initiatives.

Required Skills & Qualifications

• High school diploma or equivalent.
• Strong attention to detail, organization, and ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication and interpersonal skills.
• Strong analytical and problem-solving abilities with the ability to identify discrepancies and escalates issues appropriately.
• Proficiency with Microsoft Office and computer-based systems, with the ability to learn new software, platforms, and processes.
• Ability to maintain confidentiality and work professionally in a high-volume, client-facing environment while following established procedures and requirements.

Preferred Qualifications

• Experience in mortgage servicing, banking, financial services, law firm, real estate, or administrative environments.
• Experience with foreclosure, bankruptcy, high-volume document processing, case management systems, or client portals.
• Salary: $23.00–$28.00 per hour, based on experience
• 401(k) with employer matching
• Health, dental, and vision insurance
• Paid time off
• Retirement plan

Schedule

• Standard 8-hour daytime schedule
• Position is performed on-site at a designated client location

Work Location

Dallas, TX or Jacksonville, FL – Client Site