Client Performance & SLA Administrator

Diaz Anselmo & Assoc. PA; Plantation (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary package

Medical, dental, vision insurance

401(k) with company match

Generous PTO and holidays

Professional development

Job summary

Diaz Anselmo & Assoc. PA in Plantation, FL seeks an analytical Client Performance Administrative Assistant to anchor client relations, track KPIs, and enforce compliance across foreclosure, bankruptcy, and real estate portfolios.

You will liaise with servicers, counsel, and operations to ensure SLAs are met and timelines are followed, supporting audits and data reporting for senior leadership.

Qualifications

• 2+ years of hands-on experience within default services, bankruptcy practice, real estate litigation, or the mortgage servicing sector.
• Core understanding of GSE directives, including Fannie Mae, Freddie Mac, and FHA statutory default schedules.
• High-level mastery of the Microsoft Office Suite paired with practical experience utilizing legal case management systems like Perfect Practice, ICE, Tempo, ADR, or DRA.
• Polished verbal and written communication talents tailored to convey intricate case updates to corporate stakeholders.
• Supremely structured and detail-minded with a proven capacity to juggle multiple shifting deadlines concurrently.
• Able to operate independently with minimal direction while anchoring cross-functional achievements across diverse legal divisions.

Responsibilities

• Client Account Management: central point of contact for nationwide institutional accounts and inquiries.
• Scorecard Oversight: review client scorecards, manage reporting schedules, escalate bottlenecks.
• Milestone & Timeline Tracking: verify file progression against regulatory and client schedules.
• Audit & Compliance Support: assist in QA checks, client inspections, and compliance assessments.
• Data Compilation & Reporting: build detailed legal histories and aggregate results for leadership.
• Interdepartmental Synergy: collaborate with attorneys, paralegals, and default teams to meet deadlines.
• System Alert Management: monitor and respond to system notifications and process changes.

Skills

2+ years in default services

GSE directives knowledge

Microsoft Office Suite

Tools

Perfect Practice

ICE

Tempo

ADR

DRA

Job description

Diaz Anselmo & Assoc. PA in Plantation, FL seeks an analytical Client Performance Administrative Assistant to anchor client relations, track KPIs, and enforce compliance across foreclosure, bankruptcy, and real estate portfolios.

You will liaise with servicers, counsel, and operations to ensure SLAs are met and timelines are followed, supporting audits and data reporting for senior leadership.