Client Performance Administrative Assistant

Diaz Anselmo & Assoc. PA; Plantation (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary package

Medical, dental, vision insurance

401(k) with company match

Generous PTO and holidays

Professional development

Job summary

Diaz Anselmo & Assoc. PA in Plantation, FL seeks an analytical Client Performance Administrative Assistant to anchor client relations, track KPIs, and enforce compliance across foreclosure, bankruptcy, and real estate portfolios.

You will liaise with servicers, counsel, and operations to ensure SLAs are met and timelines are followed, supporting audits and data reporting for senior leadership.

Qualifications

• 2+ years of hands-on experience within default services, bankruptcy practice, real estate litigation, or the mortgage servicing sector.
• Core understanding of GSE directives, including Fannie Mae, Freddie Mac, and FHA statutory default schedules.
• High-level mastery of the Microsoft Office Suite paired with practical experience utilizing legal case management systems like Perfect Practice, ICE, Tempo, ADR, or DRA.
• Polished verbal and written communication talents tailored to convey intricate case updates to corporate stakeholders.
• Supremely structured and detail-minded with a proven capacity to juggle multiple shifting deadlines concurrently.
• Able to operate independently with minimal direction while anchoring cross-functional achievements across diverse legal divisions.

Responsibilities

• Client Account Management: central point of contact for nationwide institutional accounts and inquiries.
• Scorecard Oversight: review client scorecards, manage reporting schedules, escalate bottlenecks.
• Milestone & Timeline Tracking: verify file progression against regulatory and client schedules.
• Audit & Compliance Support: assist in QA checks, client inspections, and compliance assessments.
• Data Compilation & Reporting: build detailed legal histories and aggregate results for leadership.
• Interdepartmental Synergy: collaborate with attorneys, paralegals, and default teams to meet deadlines.
• System Alert Management: monitor and respond to system notifications and process changes.

Skills

2+ years in default services

GSE directives knowledge

Microsoft Office Suite

Tools

Perfect Practice

ICE

Tempo

ADR

DRA

Job description

Our Plantation-based office is seeking an analytical and highly proactive Client Performance Administrative Assistant to anchor our client relations, track operational KPIs, and enforce regulatory compliance across our active foreclosure, bankruptcy, and real estate litigation portfolios. In this role, you will act as a vital liaison between mortgage servicers, internal legal counsel, and operational units to guarantee strict timeline adherence and the flawless execution of service level agreements (SLAs). If you thrive under the pressure of a high-volume caseload and want to position yourself at the center of legal operations, this role offers an exceptional path for career advancement and measurable impact.

What You’ll Do

• Client Account Management: Act as the central point of contact for nationwide institutional accounts, handling everyday inquiries via telephone, professional correspondence, and intricate servicer portals.
• Scorecard Oversight: Review client-facing achievement scorecards, oversee strict reporting schedules, and initiate internal escalation pathways to clear processing bottlenecks.
• Milestone & Timeline Tracking: Verify file advancement against rigid regulatory and client schedules to eliminate portfolio stagnation.
• Audit & Compliance Support: Deliver essential administrative backing during internal quality assurance checks, external client inspections, and statutory compliance assessments.
• Data Compilation & Reporting: Construct detailed legal case histories and aggregate quantitative operational results for senior leadership.
• Interdepartmental Synergy: Collaborate closely with attorneys, paralegals, and default fulfillment teams to ensure legal filings satisfy strict investor and court deadlines.
• System Alert Management: Track, interpret, and execute rapid response initiatives for system notifications, procedural adjustments, and sector-specific directives.

What We're Looking For

• Professional Background: 2+ years of hands-on experience within default services, bankruptcy practice, real estate litigation, or the mortgage servicing sector.
• Investor Guidelines: Core understanding of GSE directives, including Fannie Mae, Freddie Mac, and FHA statutory default schedules.
• Technical Savvy: High-level mastery of the Microsoft Office Suite paired with practical experience utilizing legal case management systems like Perfect Practice, ICE, Tempo, ADR, or DRA.
• Communication Excellence: Polished verbal and written communication talents tailored to convey intricate case updates to corporate stakeholders.
• Organizational Mastery: Supremely structured and detail-minded with a proven capacity to juggle multiple shifting deadlines concurrently.
• Collaborative Mindset: Able to operate independently with minimal direction while anchoring cross-functional achievements across diverse legal divisions.

Bonus Points For

• Direct involvement analyzing, managing, or challenging client performance metrics and scorecards.
• A solid, functional comprehension of both judicial and non-judicial foreclosure processes.
• A career background focused on audit defense or regulatory compliance within financial services.

Benefits

• Highly competitive salary package commensurate with experience
• Full suite of medical, dental, and vision insurance options
• 401(k) retirement plan featuring an institutional company match
• Generous paid time off (PTO) allocation and recognized firm holidays
• Continuous professional development and defined upward mobility