Client Performance Administrative Assistant

Diaz Anselmo & Assoc. PA; Plantation (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) with company match

Generous PTO and holidays

Career growth and development

Job summary

Diaz Anselmo & Associates P.A. is seeking a Client Performance Administrative Assistant to support nationwide institutional accounts, monitor performance metrics, and ensure compliance across active portfolios in Plantation, FL.

The role emphasizes collaboration with attorneys, paralegals, and default operations to maintain timely client deliverables. Key responsibilities include auditing file progression, managing scorecards, and coordinating responses to regulatory and investor timelines.

Qualifications

• 2+ years of practical background in default services, bankruptcy law, real estate litigation, or mortgage servicing.
• Solid working knowledge of GSE guidelines and foreclosure timelines is preferred.
• Proficient in Microsoft Office and legal management platforms.

Responsibilities

• Serve as the primary liaison for nationwide institutional accounts, managing daily communications via phone, email, and client portals.
• Analyze performance scorecards, manage reporting deadlines, and drive internal workflows to resolve processing delays.
• Audit file progression against regulatory and client timelines to prevent stagnation.
• Provide administrative support during internal quality audits, external client evaluations, and compliance reviews.
• Compile comprehensive case histories and quantitative performance data for executive leadership.
• Collaborate with attorneys, paralegals, and default operations to ensure submissions meet court and investor timeframes.
• Monitor and implement procedural changes and system alerts across directives.

Skills

Default services experience

Bankruptcy knowledge

Legal admin experience

Communication skills

Organizational skills

Tools

Microsoft Office

Legal management platforms

Perfect Practice

ICE

Tempo

ADR

DRA

Job description

Company Overview:

Diaz Anselmo & Associates P.A. is a nationally respected, certified minority-owned law firm bringing over 30 years of specialized expertise in safeguarding the interests of creditors, investors, and loan servicers. Operating out of our primary hubs in Naperville, IL, and Plantation, FL, our broad practice areas cover bankruptcy, foreclosure, commercial litigation, corporate advisory, appellate work, and real estate transactions. Our Plantation team is currently looking for a sharp, proactive Client Performance Administrative Assistant to champion client partnerships, monitor operational metrics, and uphold rigorous compliance standards across our active portfolios.

Key Responsibilities:

• Serve as the primary liaison for nationwide institutional accounts, managing daily communications via phone, email, and complex client portals.
• Analyze performance scorecards, manage strict reporting deadlines, and spearhead internal workflows to resolve any processing delays.
• Audit file progression against strict regulatory and client timelines to prevent file stagnation.
• Provide vital administrative support during internal quality audits, external client evaluations, and statutory compliance reviews.
• Compile comprehensive case histories and aggregate quantitative performance data for executive leadership.
• Partner closely with attorneys, paralegals, and default operations teams to ensure legal submissions meet strict court and investor timeframes.
• Monitor, decode, and rapidly implement procedural changes, system alerts, and industry-wide directives.

Qualifications:

• Professional Experience: 2+ years of practical background in default services, bankruptcy law, real estate litigation, or mortgage servicing.
• Investor Guidelines: Solid working knowledge of GSE guidelines, such as Fannie Mae, Freddie Mac, and FHA default timelines.
• Technical Skills: Advanced proficiency in the Microsoft Office Suite combined with hands‑on experience using legal management platforms like Perfect Practice, ICE, Tempo, ADR, or DRA.
• Communication Skills: Exceptional verbal and written abilities tailored for presenting complex case updates to corporate stakeholders.
• Organization: Highly structured and detail-driven with a proven ability to manage competing priorities simultaneously.
• Teamwork: Capable of working autonomously with minimal oversight while driving cross-functional success across various legal departments.
• Preferred Qualifications: Direct experience tracking, managing, or auditing client performance metrics; a working grasp of judicial and non-judicial foreclosure procedures; or professional exposure to audit defense or regulatory compliance within financial services.

Benefits:

• Compensation: Highly competitive salary scaled to match your experience.
• Health Coverage: Comprehensive medical, dental, and vision insurance packages.
• Retirement: 401(k) plan complete with a corporate match.
• Paid Time Off: Generous PTO policy and paid holidays to encourage a healthy work-life balance.
• Career Growth: Ongoing professional development and clear pathways for advancement.