Client Performance Administrative Assistant

Diaz Anselmo & Associates P.A.; Plantation (FL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) with employer match

PTO & paid holidays

Career growth

Job summary

Diaz Anselmo & Associates, P.A. in Plantation, FL, seeks a energetic Client Performance Administrative Assistant to nurture client relationships, monitor performance metrics, and ensure compliance across active portfolios.

You will coordinate with attorneys, paralegals, and default operations teams to sustain timely filings, prepare case histories, and compile analytics for executive leadership while maintaining efficient internal workflows.

Qualifications

• 2+ years of hands-on experience in default services, bankruptcy law, real estate litigation, or mortgage servicing.
• Solid familiarity with investor guidelines (Fannie Mae, Freddie Mac, FHA).
• Advanced proficiency with Microsoft Office; experience using legal management platforms.
• Excellent written and verbal communication for updates to stakeholders.
• Highly organized, detail-oriented with ability to manage competing priorities.
• Independent worker who collaborates across multiple legal departments.

Responsibilities

• Act as the primary point of contact for nationwide institutional accounts via phone, email, and client portals.
• Evaluate performance scorecards and monitor reporting deadlines; drive internal workflows.
• Audit file progression against regulatory and client milestones to prevent stagnation.
• Provide administrative support during internal quality audits and statutory reviews.
• Assemble case histories and aggregate performance analytics for executives.
• Collaborate with attorneys, paralegals, and default operations to meet court and investor deadlines.
• Track and implement procedural updates and industry directives.

Skills

Professional Experience

Communication

Organizational Skills

Teamwork

Independent work

Client service

Tools

Microsoft Office

Perfect Practice

ICE

Tempo

ADR

DRA

Job description

Company Overview

Diaz Anselmo & Associates, P.A. is a nationally recognized, certified minority-owned law firm with over 30 years of specialized expertise in protecting the interests of creditors, investors, and loan servicers. Operating from our main hubs in Naperville, IL, and Plantation, FL, our diverse practice areas encompass bankruptcy, foreclosure, commercial litigation, corporate advisory, appellate work, and real estate transactions. Our Plantation team is currently seeking an energetic, proactive Client Performance Administrative Assistant to nurture client relationships, track operational performance metrics, and maintain rigorous compliance standards across our active portfolios.

Key Responsibilities

• Act as the primary point of contact for nationwide institutional accounts, overseeing day-to-day communications via phone, email, and complex client portals.
• Evaluate performance scorecards, oversee strict reporting deadlines, and drive internal workflows to eliminate processing bottlenecks.
• Audit file progression against precise regulatory and client milestones to prevent stagnation.
• Deliver essential administrative support throughout internal quality audits, external client assessments, and statutory compliance reviews.
• Assemble thorough case histories and aggregate quantitative performance analytics for executive leadership.
• Collaborate closely with attorneys, paralegals, and default operations teams to ensure legal filings satisfy rigorous court and investor deadlines.
• Track, interpret, and swiftly execute procedural updates, system notifications, and industry-wide directives.

Qualifications

• Professional Experience: 2+ years of hands-on background in default services, bankruptcy law, real estate litigation, or mortgage servicing.
• Investor Guidelines: Solid working familiarity with GSE guidelines, including Fannie Mae, Freddie Mac, and FHA default timelines.
• Technical Skills: Advanced proficiency in the Microsoft Office Suite paired with practical experience utilizing legal management platforms such as Perfect Practice, ICE, Tempo, ADR, or DRA.
• Communication Skills: Exceptional verbal and written abilities tailored for delivering intricate case updates to corporate stakeholders.
• Organization: Highly organized and detail-oriented with a demonstrated track record of managing competing priorities effortlessly.
• Teamwork: Capable of operating independently with minimal supervision while fostering cross-functional success across multiple legal departments.
• Preferred Qualifications: Direct experience tracking, managing, or auditing client performance metrics; a working grasp of judicial and non-judicial foreclosure processes; or professional exposure to audit defense or regulatory compliance within financial services.

Benefits

• Compensation: Highly competitive salary scaled to match your background.
• Health Coverage: Comprehensive medical, dental, and vision insurance packages.
• Retirement: 401(k) plan featuring an employer match.
• Paid Time Off: Generous PTO policy and paid holidays to support a healthy work-life balance.
• Career Growth: Continuous professional development and clear pathways for internal advancement.