Client Payroll & Accounts Specialist

AMN Healthcare; Dallas (TX); On-site; USD 24,000 - 28,000; Full time

Job summary

AMN Healthcare in Dallas, TX is seeking an Associate Customer Account Manager to nurture client relationships and resolve payroll and tax questions. You will use Salesforce and PeopleSoft to manage cases and ensure timely resolution.

The position handles paychecks, deductions, reimbursements, and timekeeping, requiring strong communication and problem-solving. Office-based with onsite expectations and a focus on accuracy and customer service.

Qualifications

• High school diploma or GED required with 0–2 years in customer service or payroll support.
• Salesforce experience strongly preferred for case management.
• PeopleSoft experience strongly preferred, payroll or pay information.
• Proficiency in Microsoft Excel and Word.

Responsibilities

• Manage inbound and outbound calls and other inquiries related to payroll, timecards, paychecks, deductions, taxes, and reimbursements.
• Research and resolve customer concerns with accurate, timely resolution.
• Provide support to Healthcare Professionals with pay-related issues, using strong communication and de-escalation skills.
• Navigate Salesforce for case management and documentation of customer interactions.
• Utilize PeopleSoft to research timecards, paychecks, pay stubs, and payroll information.
• Work across multiple systems and resources to investigate issues and determine appropriate solutions.
• Create, document, track, and manage customer cases through resolution.
• Partner cross-functionally with Payroll, Billing, Time Processing, Recruitment, Account Management, and other internal teams.
• Take ownership of customer concerns and use available job aids, processes, and resources to independently resolve issues when possible.
• Exercise sound judgment when working through unique or complex situations that may fall outside standard processes.
• Identify opportunities to improve processes and the overall customer experience.
• Support additional business needs, including strike-related activity, as needed.

Skills

Problem solving

Effective communication

Education

High School Diploma/GED

Tools

Salesforce

PeopleSoft

Microsoft Excel

Microsoft Word

Job description

AMN Healthcare in Dallas, TX is seeking an Associate Customer Account Manager to nurture client relationships and resolve payroll and tax questions. You will use Salesforce and PeopleSoft to manage cases and ensure timely resolution.

The position handles paychecks, deductions, reimbursements, and timekeeping, requiring strong communication and problem-solving. Office-based with onsite expectations and a focus on accuracy and customer service.