Client Partner US Region

CogNet; Orlando (FL); Remote; USD 100,000 - 112,000; Full time

Job summary

A leading Business Process Outsourcing Services Company, CogNet is looking for a Client Partner to manage relationships with US clients, ensuring satisfaction and smooth process transitions. The ideal candidate will demonstrate strong relationship management skills and possess a deep understanding of HR services, ensuring clients receive the best support in payroll, benefits, and compliance management.

Benefits

Competitive salary with performance-based incentives.

Comprehensive benefits package including health, dental, and vision.

Professional development opportunities.

Collaborative work environment.

Qualifications

• 3+ years of account management experience in PEO or HR outsourcing.
• Strong understanding of HR processes, payroll, and compliance requirements.
• Ability to work independently and drive results.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Guide new clients through the onboarding process.
• Identify opportunities for additional services and solutions.

Skills

Client Relationship Management

Problem Solving

Interpersonal Skills

Education

Bachelor’s degree in Business, HR, Management

Tools

CRM tools

Job description

Join to apply for the Client Partner US Region role at CogNet

1 day ago Be among the first 25 applicants

Join to apply for the Client Partner US Region role at CogNet

About Us

About Us

Cognet HRO is a leading Business Process Outsourcing Services Company providing full range of HR and F&A services to US based clients ,With over 17 years of rich experience in Payroll Tax, Benefits S & HR Administration, Finance & Accounting , Sales Support. CogNet has been serving the PEO, ASO, HRO and HR Technology spaces since our inception. We help organizations extend their capabilities through simplified implementation, productivity performance measured to the minute, easy collaboration, and transparent pricing built around real time utilization. Our extensive expertise, data library, and workflow development tools accelerates the client implementation process .We have developed a deep expertise of process and technology in our Services , which allows us to rapidly deliver value to our clients. Cognet has been delivering outsourced solutions to the clients around the Globe.

Job Description

Job Title: Client Partner

Location: [Remote]

Job Type: Full-time

About Us:

CogNet is a leading Business Process Management Company dedicated to providing comprehensive Backen Support for HR solutions, payroll administration, employee benefits, compliance management, and risk mitigation services to small and mid-sized businesses across the U.S. Our mission is to empower businesses by offering best-in-class HR BPM services that streamline workforce management and enhance productivity.

Job Overview:

We are seeking a dynamic and client-focused Client Partner to join our team. This role is critical in ensuring customer satisfaction, seamless process transitions, and day-to-day issue resolution. The Client Partner will act as the primary liaison between our company and our clients, facilitating successful implementations, managing governance meetings, and supporting upselling initiatives. This position requires strong relationship management, problem-solving skills, and a deep understanding of PEO services.

Key Responsibilities:

• Client Relationship Management:
• Serve as the primary point of contact for assigned clients.
• Build and maintain strong relationships with key stakeholders.
• Conduct regular check-ins to assess client satisfaction and address concerns proactively.
• Process Transition & Implementation Support:
• Guide new clients through the onboarding process, ensuring a smooth transition.
• Collaborate with internal teams to streamline workflows and enhance client experience.
• Assist in training clients on PEO services, including payroll, benefits, HR support, and compliance.
• Day-to-Day Issue Resolution:
• Act as a problem solver for client inquiries and operational issues.
• Work cross-functionally with payroll, benefits, HR, and compliance teams to ensure prompt resolution.
• Maintain thorough documentation of client issues and resolutions for continuous process improvement.
• Sales Support & Upselling:
• Identify opportunities for additional services and solutions that align with client needs.
• Collaborate with the sales team to support upselling and renewal strategies.
• Assist in contract modifications and service enhancements.
• Governance & Reporting:
• Organize and lead weekly and monthly governance meetings with clients.
• Provide data-driven insights and reports on service performance, compliance updates, and workforce trends.
• Ensure all client interactions align with service agreements and company policies.
  

Qualifications & Skills:

• Education: Bachelor’s degree in Business, HR, Management, or a related field preferred.
• Experience: 3+ years of account management experience in the PEO, HR outsourcing, payroll, or employee benefits industry.
• Strong understanding of PEO services, HR processes, payroll, and compliance requirements.
• Excellent interpersonal and communication skills with the ability to build lasting client relationships.
• Proven problem-solving skills and ability to manage multiple client accounts efficiently.
• Experience with CRM tools and account management software preferred.
• Ability to work independently, take initiative, and drive results.
  
  

Why Join Us?

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Professional development opportunities and career growth.
• Collaborative and dynamic work environment with a client-first approach.
  
  

check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#6875E2;border-color:#6875E2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Business Development and Sales

• Industries

  Outsourcing/Offshoring

Referrals increase your chances of interviewing at CogNet by 2x

Sign in to set job alerts for “Client Partner” roles.

Lake Mary, FL $100,000.00-$112,000.00 2 weeks ago

Client Development Director (Remote - Georgia or Florida)

Leesburg, FL $110,000.00-$150,000.00 3 days ago

Customer Success Manager/Client Service Manager

Orlando, FL $75,000.00-$85,000.00 1 month ago

Client Development Director (Remote - Georgia or Florida)

Leesburg, FL $45,000.00-$50,000.00 2 weeks ago

Client Development Director (Remote - Georgia or Florida)

Client Development Director (Remote - Georgia or Florida)

Client Development Director (Remote - Georgia or Florida)

Marketing Communications Manager (Internal Communications)

Orlando, FL $60,000.00-$65,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.