Client Partner (Manufacturing)

New York Technology Partners; Detroit (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

New York Technology Partners in Detroit seeks a hands-on Client Partner to lead manufacturing-industry engagements, owning CMO and Experience Officer relationships, driving revenue growth, and expanding our service footprint with named clients in Energy, Resources, and Utilities.

You will work cross-functionally with marketing, design, and analytics teams to analyze data, identify trends, implement optimizations, and shape strategic initiatives while ensuring delivery excellence across

Qualifications

• Experience in digital marketing, digital design, or proposition development across brands, agencies, or consultancies.

Responsibilities

• Serve as the primary client contact, maintaining and growing relationships, understanding client needs, and ensuring satisfaction.
• Advise CMOs, CDOs, and other digital stakeholders on strategy across customer experience, digital marketing, e-commerce, and self-service development.
• Help develop marketing and advertising strategies aligned with client objectives and target audiences.
• Coordinate with service leads to own the narrative and outcomes for clients.
• Work with client teams to analyze data, identify trends, implement optimizations, and shape strategic initiatives.
• Act as the customer's champion, pushing for excellence across the team.
• Travel to client sites as needed (frequency varies).
• Lead the business development effort to build a sales pipeline with revenue targets.
• Champion a unified, one-team mindset across stakeholders.
• Create and share best practices and delivery learnings across peers.

Skills

Digital marketing

CMO/CDO/CEO experience

Account growth

Stakeholder management

Data-driven optimization

Job description

We're the interactive/experience arm of a global consultancy, helping brands drive growth through digital transformation. We're looking for a hands-on Client Partner to lead manufacturing-industry engagements, owning CMO and Experience Officer relationships, driving revenue growth, and expanding our service footprint with named clients in Energy, Resources, and Utilities.

Responsibilities

• Serve as the primary client contact, maintaining and growing relationships, understanding client needs, and ensuring satisfaction
• Advise CMOs, CDOs, and other digital/interactive stakeholders on strategy across customer experience, digital marketing, e-commerce, and self-service development
• Help develop marketing and advertising strategies aligned with client business objectives and target audiences
• Coordinate with service leads across the organization to own the narrative and outcomes for clients
• Work cross-functionally with client marketing, engineering, and product teams to analyze data, identify trends, implement optimizations, and shape strategic initiatives
• Act as the customer's champion, pushing for excellence across the team
• Participate in analyst briefings supporting our market leadership goals
• Own and grow stakeholder relationships, bringing a systematic, technically sound approach to each engagement; oversee the full project lifecycle from concept through execution and evaluation, keeping campaigns on time and on budget
• Apply strong consulting tools, practices, and techniques to deliver precise analysis and presentation of work
• Travel to client sites as needed (frequency will vary)
• Lead the business development effort to build a sales pipeline, with performance measured against sales and revenue targets
• Champion a unified, "one team" mindset across internal and external stakeholders
• Create and share best practices, ways of working, and delivery learnings across peers

Qualifications

• Experience in digital marketing, digital design, or proposition development — either in-house, at a leading consultancy, or at a creative agency focused on brand, experience, and transformation
• A proven track record working with CMOs, CDOs, and CEOs
• Experience managing agencies to deliver high-performing digital content aligned with strategy and compliant with web and brand guidelines
• Experience planning, developing, executing, and evaluating integrated campaigns that drive engagement, sales, and retention
• Ability to effectively influence a broad internal network of content producers and product marketing teams to uphold operational and brand standards across owned, paid, and earned media
• Experience leading accounts at the Senior Account, Group Account, VP, or SVP level at a leading digital marketing agency
• A track record of leading and growing large accounts, having managed at least $10M in business
• Experience supporting clients in manufacturing, with largely digital agency background — digital design, CRM, digital media buying, CX strategy, analytics