Strategy Consultant

Synergy Interactive; New York (NY); On-site; USD 128,000 - 192,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A global digital agency seeks an Interactive Strategy Consultant to support digital-first brand initiatives. The role requires a candidate with a strong background in digital brand transformation and customer experience strategy. You will shape marketing strategies, advise clients on emerging technologies, and work collaboratively across various teams. Ideal candidates should have 7–12 years of experience and be comfortable in a client-facing environment, engaging with complex challenges in a dynamic setting.

Qualifications

• 7–12 years of experience in a digital agency or consultancy environment.
• Strong background in digital brand transformation and customer experience strategy.
• Excellent communication and presentation skills.

Responsibilities

• Shape marketing and customer experience strategies that support brand and business growth.
• Develop research, segmentation, personas, and customer journeys.
• Advise clients on digital technologies, including GenAI.

Skills

Digital brand transformation

Customer experience strategy

UX design

Excellent communication

Strategic thinking

Tools

PowerPoint

Excel

Figma/FigJam

Job description

Interactive Strategy Consultant

Our client is a global digital agency and consultancy partnering with leading enterprises to drive digital brand, marketing, and experience transformation. Working at the intersection of strategy, design, data, and technology, they help organizations modernize customer engagement and accelerate growth at scale.

They are seeking an Interactive Strategy Consultant to support digital-first brand and experience transformation initiatives. This role is well suited for someone with an agency or consultancy background who is digitally and UX inclined, comfortable in a client-facing environment, and experienced across brand, go-to-market, and experience strategy. This is not a pure content strategy role.

Base pay range

$128,000.00/yr - $192,000.00/yr

Seniority level

Associate

Employment type

Full-time

Job function

Strategy/Planning, Consulting, and Marketing

Industries

Marketing Services and Technology, Information and Media

Benefits

• Medical insurance
• Vision insurance
• 401(k)

Key Responsibilities

• Shape marketing and customer experience strategies that support brand and business growth
• Develop strategic foundations including research, segmentation, personas, customer journeys, roadmaps, and business cases
• Advise clients on digital and emerging technologies, including GenAI, to deepen customer engagement and enable new experiences
• Generate insights across consumer behavior, culture, category, and competition to inform strategic narratives and decision-making
• Conduct brand, marketing, and experience audits to identify gaps, pain points, and opportunities
• Facilitate collaborative workshops using design thinking and stakeholder alignment techniques
• Partner with creative, UX, data, and technology teams to translate strategy into execution
• Support strategic pursuits and contribute to the evolution of experience, growth, and digital transformation offerings

Qualifications

• 7–12 years of experience in a digital agency or consultancy environment
• Strong background in digital brand transformation, customer experience strategy, experience transformation, and go-to-market strategy
• UX-leaning strategist; not focused solely on content or integrated campaign development
• Experience operating as a junior-level client-facing consultant
• Ability to manage multiple workstreams with strong attention to detail
• Excellent communication, presentation, and facilitation skills
• Self-starter comfortable with ambiguity and complex problem spaces
• Demonstrated curiosity and engagement with emerging technologies, including GenAI

Additional Experience (Preferred)

• Experience with or exposure to agencies known for digital and experience-led work
• Background working across multiple industries such as consumer, retail, finance, manufacturing, or technology
• Familiarity with tools such as PowerPoint, Excel, Figma/FigJam, and market research platforms