Client Experience Manager

80Twenty; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

80Twenty is seeking a Client Experience Manager for a B2B marketing agency client. You’ll be the day-to-day contact coordinating high-quality delivery across integrated campaigns, spanning strategy, planning, creative development and activation across multiple disciplines.

You’ll work with Program Managers and specialist teams to connect channels into a coherent client experience, manage timelines and budgets, and maintain strong client relationships.

Qualifications

• 2-5 years experience in account management, client services, or project delivery in an agency or marketing environment.
• Experience working with B2B clients is essential.
• Experience overseeing delivery of creative campaigns, timelines and budgets.
• Strong organisational skills with multiple projects, deadlines and stakeholders.
• Clear, confident written and verbal communication with clients and internal teams.
• Proactive, solutions-oriented approach to identify and manage risks.

Responsibilities

• Serve as a reliable day-to-day contact for clients, providing updates and next steps.
• Coordinate client projects from brief through delivery with realistic plans.
• Write briefs and work with Program Managers and teams to validate plans.
• Monitor budgets, scope and external costs; raise risks early and propose solutions.
• Review deliverables against the client brief before submission.
• Understand client goals to connect strategy, creative and activation workstreams.
• Identify issues early, solve problems quickly and maintain momentum.
• Build collaborative relationships across the agency.
• Suggest workflow improvements to make delivery more efficient.

Skills

Account management

Client services

Project delivery

B2B experience

Organizational skills

Job description

80Twenty is a boutique marketing recruitment agency that connects high-growth companies with exceptional candidates.

Our client, a B2B marketing agency that builds integrated, customer journey based campaigns for top tier B2B tech brands, is hiring a Client Experience Manager to join their team. Their work brings together strategy, creativity, communications, media and technology, collaborating across disciplines and markets to turn that mix of expertise into coherent programs that connect with the people who influence business decisions and deliver measurable impact.

As Client Experience Manager, you'll be a day-to-day client contact responsible for coordinating high quality delivery across integrated B2B campaigns. Programs are structured around the customer journey and typically combine strategy, planning and creative development with additional workstreams that can include paid media, martech, GEO and thought leadership. Working closely with Program Managers and specialist teams, you’ll help connect those disciplines into one coherent client experience while keeping projects moving and ensuring timelines, budgets, briefs and deliverables are well managed.

Responsibilities:

• Serve as a reliable day-to-day contact for clients, providing clear updates, documentation and next steps
• Coordinate client projects from brief through delivery, creating realistic plans and keeping timelines, budgets, scope and deliverables on track
• Write clear briefs and work closely with Program Managers, resourcing and specialist teams to validate plans and coordinate delivery
• Monitor project budgets, scope and external costs; raise risks or changes early and work with senior colleagues on solutions
• Review and quality-check deliverables against the client brief and requirements before submission
• Build an understanding of each client’s goals and customer journey so you can connect strategy, creative and specialist activation workstreams into a coherent program
• Identify issues and dependencies early, solve problems quickly and help teams maintain momentum
• Build collaborative relationships across the agency and ensure teams have the information they need to do their best work
• Look for opportunities to improve workflows and ways of working that make delivery more efficient and reliable

Requirements:

• 2-5 years experience in account management, client services, project delivery or a similar role, ideally in an agency, marketing or communications environment
• Experience working with B2B clients essential
• Experience overseeing delivery of creative campaigns, managing projects, timelines and delivery.
• Strong organisational skills and the ability to manage multiple projects, deadlines and stakeholders
• Clear, confident written and verbal communication with both clients and internal teams
• Good commercial awareness, including experience managing project scope, budgets and delivery risks
• Strong attention to detail and a commitment to high-quality work
• A proactive, solutions-oriented approach and confidence raising risks before they become issues
• Collaborative and relationship-focused, with an interest in developing broader knowledge of marketing and communications disciplines