Client Partner / Account Manager – Insurance

Kces; Bloomington (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

KCES is seeking an experienced Client Partner/Account Manager to manage the State Farm account in Bloomington, Illinois. The role blends strategic account management with growth-focused business development to strengthen relationships and expand revenue across business and technology functions.

Ideal candidates will manage executive stakeholders, drive account plans, and coordinate cross-functional teams to deliver client-centric solutions while expanding opportunities in the BFSI sector.

Qualifications

• 8+ years of experience in account management, client partnerships, business development, or enterprise sales within IT services, technology consulting, or digital services.
• Experience managing large insurance or BFSI enterprise accounts.
• Proven success growing existing accounts through relationship expansion and cross-sell.
• Strong credibility with senior business and technology executives.
• Account planning, pipeline management, forecasting, proposals, and commercial negotiations.
• Knowledge of technology services (app development, cloud, data/AI, cybersecurity, managed services).

Responsibilities

• Own and strengthen relationships with client stakeholders across business, technology, procurement, and executives.
• Understand client priorities, tech environment, initiatives, and evolving needs.
• Create and execute account plans focused on satisfaction, retention, revenue growth, and expansion.
• Identify whitespace, cross-sell, and upsell opportunities across units and functions.
• Build and maintain a qualified opportunity pipeline and deliver revenue forecasts.
• Collaborate with internal teams to develop relevant client solutions.
• Coordinate proposals, RFPs, pricing discussions, and contract negotiations.
• Partner with delivery leadership to ensure commitments and service levels are met.
• Serve as senior point of contact for account concerns, escalations, and issue resolution.
• Conduct regular account reviews and executive business reviews.

Job description

Client Partner / Account Manager – Insurance | State Farm Account

*Industry:* IT Services | Insurance and Financial Services

About the Opportunity

*KCES has been retained to hire an experienced Account Manager* for a leading global technology services organization. The selected professional will manage and grow its strategic relationship with *State Farm* in Bloomington, Illinois.

This is a highly visible, client-facing position that combines strategic account management with growth-focused business development. The successful candidate will strengthen existing relationships, ensure alignment between client expectations and service delivery, identify whitespace opportunities, and expand the account across business and technology functions.

We are looking for someone who can move beyond traditional account maintenance and become a trusted partner to senior client stakeholders.

Key Responsibilities

• Own and strengthen relationships with State Farm’s business, technology, procurement, and executive stakeholders.
• Develop a thorough understanding of the client’s priorities, technology environment, strategic initiatives, and evolving business needs.
• Create and execute account plans focused on client satisfaction, retention, revenue growth, and relationship expansion.
• Identify whitespace, cross-selling, and upselling opportunities across business units and technology functions.
• Build and maintain a qualified opportunity pipeline and deliver accurate revenue forecasts.
• Collaborate with internal solution, technology, delivery, and leadership teams to develop relevant client solutions.
• Coordinate proposals, presentations, RFP responses, pricing discussions, contracts, and commercial negotiations.
• Partner with delivery leadership to ensure commitments, service levels, and client expectations are consistently met.
• Serve as a senior point of contact for account concerns, escalations, and issue resolution.
• Conduct regular account reviews and executive business reviews covering performance, opportunities, risks, delivery, and client satisfaction.
• Track insurance-industry developments and connect the client with relevant technology capabilities and solutions.
• Coordinate effectively with globally distributed sales, delivery, solution, and technology teams.

Required Qualifications

• 8+ years of experience in account management, client partnerships, business development, or enterprise sales within IT services, technology consulting, or digital services.
• Experience managing large insurance or closely related BFSI enterprise accounts.
• Demonstrated success growing existing accounts through relationship expansion, cross-selling, and consultative business development.
• Proven ability to build credibility with senior business and technology executives.
• Strong account-planning, pipeline-management, forecasting, proposal, and commercial-negotiation capabilities.
• Working knowledge of technology services such as application development, cloud, data and analytics, artificial intelligence, digital transformation, infrastructure, quality engineering, cybersecurity, and managed services.
• Excellent communication, presentation, negotiation, and stakeholder-management skills.
• Ability to coordinate effectively across client stakeholders, sales teams, delivery organizations, and executive leadership.
• Ability to engage regularly with client stakeholders in Bloomington, Illinois.

Preferred Qualifications

• Property & Casualty insurance experience is highly preferred but not mandatory.
• Familiarity with insurance functions such as policy administration, underwriting, claims, billing, customer experience, and regulatory compliance.
• Previous experience supporting State Farm or another large insurance carrier.
• Experience expanding relationships across multiple business units and technology functions.
• Understanding of insurance modernization, cloud adoption, data and AI, automation, and digital customer-experience initiatives.

Who Will Succeed in This Role?

The ideal candidate is a relationship-led growth professional who can balance:

• Executive relationship management
• Client satisfaction and delivery alignment
• Account farming and revenue expansion
• Consultative opportunity development
• Commercial and financial ownership
• Insurance-domain and technology understanding

This individual will understand the client’s priorities, maintain strong delivery relationships, uncover new opportunities, and convert those opportunities into sustainable account growth.

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