Client Partner

Iris Software Inc.; Pittsburgh (Allegheny County); On-site; USD 100,000 - 130,000; Full time

Job summary

Iris Software Inc. is seeking a talented Client Partner to manage relationships with clients, particularly in the banking sector. The role involves overseeing P&L, enhancing client experiences, and driving service delivery and growth.

We require a candidate with over 8 years of relevant experience in managing IT engagements, must be excellent in communication, and skilled in relationship building. Apply directly or send your resume to [e-mail].

Qualifications

• 8+ years of experience in managing IT engagements.
• Proven track record in account management and growth.
• Excellent interpersonal skills with a focus on long-term relationships.

Responsibilities

• Manage client relationships focused on a premium client experience.
• Execute an account plan to grow relationship footprint.
• Lead consulting and delivery teams through client engagements.

Skills

Managing IT engagements

Understanding client’s business and strategy

Excellent communication skills

Relationship building

Onsite-offshore delivery models knowledge

Job description

IRIS Software Inc. is seeking a talented Client Partner to manage the overall relationships for its clients. This candidate will be responsible for managing and growing the P&L in terms of top line and bottom line and accountable for positioning, selling and delivering new service offerings and solutions to the clients to achieve targeted results.

Domain – Banking

Location – Pittsburgh, PA

Key Responsibilities

• Manage client relationships with a clear focus on creating a top-notch client experience
• Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models
• Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS's business interests and image as a thought leader
• Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape
• Engineer deals and run the sales cycle by guiding the presales/ delivery teams
• Manage and lead the IRIS team at the customer location
• Update the management on a frequent basis on the potential risks/ issues and opportunities in an account
• Handle escalations and negotiate with the customers, as required
• Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s)
• Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS’ business interests.

Required Skills and Experience

• Must have experience in managing IT engagements with clients in the industry for at least eight plus years
• Background and acumen to understand client’s business, strategy and to keep up with industry trends such as regulatory imperatives
• Track record of managing and growing accounts
• Excellent written and oral communication skills with an ability to make effective presentations
• People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term
• Ability to perform the role of a “trusted” advisor
• Understands nuances of the onsite-offshore delivery models and effectively partners with offshore counterparts.

If you are interested, kindly apply directly to this job or you can send your resume to [e-mail]