Client Partner

Iris Software Inc.; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Iris Software Inc. is looking for a Client Partner in Columbus, OH to manage and grow client relationships. The ideal candidate will have over eight years of experience in managing IT engagements, with a strong track record in client relations and excellent communication skills.

The role requires creating customized engagement models and executing account plans. The successful candidate will lead client meetings, handle escalations, and ensure profitability by forecasting revenue. This is a pivotal role to strengthen IRIS’s market presence.

Qualifications

• Minimum eight years of experience managing client IT engagements.
• Proven track record of growing client relationships.
• Strong communication skills for effective presentations.

Responsibilities

• Manage relationships to enhance client experience.
• Customize engagement models for client requirements.
• Develop account plans to grow relationship footprint.
• Handle escalations and negotiate with clients.
• Forecast revenue and manage account profitability.

Skills

Managing IT engagements

Understanding client business strategy

Excellent communication skills

Building long-term relationships

Onsite-offshore delivery models

Job description

IRIS Software Inc. is seeking a talented Client Partner to manage the overall relationships for its clients. This candidate will be responsible for managing and growing the P&L in terms of top line and bottom line and accountable for positioning, selling and delivering new service offerings and solutions to the clients to achieve targeted results.

Domain – Banking

Location – Columbus, OH

Key Responsibilities

• Manage client relationships with a clear focus on creating a top-notch client experience
• Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models
• Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS's business interests and image as a thought leader
• Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape
• Engineer deals and run the sales cycle by guiding the presales/ delivery teams
• Manage and lead the IRIS team at the customer location
• Update the management on a frequent basis on the potential risks/ issues and opportunities in an account
• Handle escalations and negotiate with the customers, as required
• Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s)
• Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS’ business interests.

Required Skills and Experience

• Must have experience in managing IT engagements with clients in the industry for at least eight plus years
• Background and acumen to understand client’s business, strategy and to keep up with industry trends such as regulatory imperatives
• Track record of managing and growing accounts
• Excellent written and oral communication skills with an ability to make effective presentations
• People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term
• Ability to perform the role of a “trusted” advisor
• Understands nuances of the onsite-offshore delivery models and effectively partners with offshore counterparts.