Client Partner

Infosys; Boston (MA); On-site; USD 150,000 - 190,000; Full time

Job summary

Infosys in Boston seeks a Manager - Client Services for our Consumer Practice. You will manage all client interfaces within the assigned account focus and work with senior leaders to build an account plan and oversee client relationships.

The role may handle a single account or part of a large account with a $20M–$40M P&L, requiring strong leadership, delivery coordination, and effective communication with C-level stakeholders. Travel may be required.

Qualifications

• Bachelor’s degree or foreign equivalent required; three years of progressive experience may substitute for education.
• 11+ years of experience with strong sales/relationship/account management.
• Experience in consumer products and retail accounts.
• Track record of interacting with C-level client contacts.
• Proven proposal, presentation and negotiation experience for new opportunities.

Responsibilities

• Client relationship management and business development across the assigned account focus.
• Client delivery assurance by coordinating with delivery stakeholders to fulfill commitments.
• Account planning and governance, including relationships, opportunities, and pricing decisions.

Skills

Client relationship management

Account management

Leadership

Communication

Presentation

Negotiation

Education

Bachelor’s degree or foreign equivalent

Job description

Infosys is seeking a Manager - Client Servicesfor our Consumer Practice. In this role you will be responsible for all client interfaces within the assigned account focus. You will work together with senior leaders to build an account plan and be responsible for client management. Usually, in this role handles a single account or part of a large account with a P&L of $20MM to $40MM.

Role Description:

• Client relationship management and business development: manage client relationships, build a portfolio up to $20-40M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

Required Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• 11+ years of experience, with strong sales/relationship management/account management experience
• Experience in the relevant industry/vertical, consumer products and retail accounts is required
• Track record of interacting and building relationships with C-level client contacts
• Hands-on experience with proposal creation, leading proposal presentations and negotiations for new opportunities
• Strong leadership, interpersonal, communication, and presentation skills
• Wide variety of IT and business consulting engagement experience

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• Experience in consumer products and technology industry
• Able to travel
• Knowledge of industry-specific go-to-market solutions
• Good understanding of industry-specific business issues and drivers
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship