Client Partner

Iris Software Inc.; Pittsburgh (Allegheny County); On-site; USD 180,000 - 240,000; Full time

Job summary

IRIS Software Inc. in Pittsburgh seeks a talented Client Partner to manage client relationships and grow P&L by introducing and delivering new service offerings.

The role focuses on the Banking domain, working onsite in Pittsburgh, PA, with responsibility for multi-year engagements and delivering value. The candidate should bring 8+ years of IT engagement experience, strong communication, and the ability to act as a trusted advisor while coordinating across onshore/offshore teams to achieve

Qualifications

• 8+ years of IT engagements with clients in the industry.
• Ability to understand client's business and regulatory trends.
• Track record of managing and growing accounts.
• Excellent written and oral communication for presentations.
• People-person with ability to build relationships across client orgs.
• Ability to function as a trusted advisor.
• Understanding onsite-offshore delivery models and offshore partners.

Responsibilities

• Manage client relationships with a focus on creating a top-notch client experience.
• Customize engagement models (staff augmentation, managed capacity, managed services, and outcome-based models).
• Engage with client stakeholders to promote IRIS's business interests and position as a thought leader.
• Develop and execute an account plan to grow the relationship footprint and create new opportunities.
• Lead deals and guide presales and delivery teams through the sales cycle.
• Lead the IRIS team at the customer location.
• Update management regularly on potential risks, issues, and opportunities in an account.
• Handle escalations and negotiate with customers as required.
• Forecast revenue monthly and manage profitability of the accounts.
• Lead consulting and delivery teams through client environments aligning with IRIS' interests.

Skills

Relationship mgmt

Account growth

Communication skills

Presentation skills

Industry knowledge

Onsite-offshore

Trusted advisor

Job description

IRIS Software Inc. is seeking a talented Client Partner to manage the overall relationships for its clients in Pittsburgh. This candidate will be responsible for managing and growing the P&L in terms of top line and bottom line and accountable for positioning, selling and delivering new service offerings and solutions to the clients to achieve targeted results.

Domain - Banking ( Must have)

Location - Pittsburgh, PA

Key Responsibilities

• Manage client relationships with a clear focus on creating a top-notch client experience
• Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models
• Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS's business interests and image as a thought leader
• Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape
• Engineer deals and run the sales cycle by guiding the presales/ delivery teams
• Manage and lead the IRIS team at the customer location
• Update the management on a frequent basis on the potential risks/ issues and opportunities in an account
• Handle escalations and negotiate with the customers, as required
• Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s)
• Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS' business interests.

Required Skills and Experience

• Must have experience in managing IT engagements with clients in the industry for at least eight plus years
• Background and acumen to understand client's business, strategy and to keep up with industry trends such as regulatory imperatives
• Track record of managing and growing accounts
• Excellent written and oral communication skills with an ability to make effective presentations
• People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term
• Ability to perform the role of a "trusted" advisor
• Understands nuances of the onsite-offshore delivery models and effectively partners with offshore counterparts.