Client Partner

HCLTech; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

HCLTech in the Americas region seeks an experienced account management leader to manage existing healthcare client relationships and drive growth with marquee biopharma clients primarily based in the Americas. Location: New Jersey/New York City Metro.

The role requires consultative sales experience at the C-suite level, deep biopharma domain knowledge, and strong capabilities in account planning, cross-selling, and collaborating with delivery teams to meet commitments.

Qualifications

• 10–20+ years’ experience in selling and leading complex, tech-enabled transformations for biopharma.
• Proven ability to originate opportunities, develop proposals, and deliver executive-level presentations.
• Track record of rapid, sustained revenue growth and cross-functional leadership.
• Strong ability to build and manage relationships with C-level stakeholders.

Responsibilities

• Manage existing healthcare client relationships and expand services within the account.
• Own strategic account agenda, create executive-level connections, and drive growth.
• Cross-sell and upsell across AD/AMS, Cloud, Digital/Analytics, and Security portfolios.
• Partner with delivery, recruitment, and other functions to meet client commitments.
• Develop account plans and governance to drive incremental revenue and portfolio expansion.

Skills

Consultative sales

Biopharma experience

Client relationship management

Business development

Executive level engagement

Cross-selling & upsell

Industry trend awareness

Solutions selling (AD/AMS, Cloud, etc)

Education

Bachelor's Degree

MBA or equivalent

Job description

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

The candidate will be responsible to manage existing customer relationships and driving growth with marquee biopharma clients primarily based out of the Americas region.

Location: New Jersey/New York City Metro

Key Responsibilities include:

• Sales experience – Candidate must have consultative sales experience, selling into C-suite and Board, from sales origination, opportunity management and contract execution
• Biopharma Experience – It is desirable for the candidate to have experience in account management for Biopharma clients in Strategy and Management Consulting, including Application Development (AD)/Application Management Services (AMS), Engineering Services, Digital and Analytics, Data and AI, Cloud, andBusiness Process Outsourcing (BPO). Having IT Infrastructure experience is desirable but not essential.
• Must understand the drug discovery and development life cycle.
• Client relationship management and business development:
• This high energy role will manage existing healthcare client relationships, expand services and build a diverse portfolio through the opportunity identification and management cycle.
• Biopharma space knowledge is essential for this role.
• Own the strategic agenda for the account as well as create and manage executive level connects between customer and HCL executive teams
• These accounts have aggressive growth potential through direct cross sell and upsell, and partnerships/alliances which the candidate must drive.
• Ability to understand industry trends and confidently engage in innovative and strategic partnership dialogue with senior-level client stakeholders
• Having sold and enabled solutions across diverse portfolio, including AD/AMS, Cloud, Digital and Analytics and Security
• Client delivery assurance:
• Solid understanding of Biopharma landscape
• Drive thought leadership to help address customer business challenges by liaising effectively with various solution and practice teams internally, to bring timely solutions to the customer
• Collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
• Work closely with and manage/guide internal stakeholders in delivery, recruitment and other supporting functions to align on goals and deliver for the customer
• Account planning and governance:
• Create strategic roadmap and account plan to drive growth within the account/portfolio and execute that plan to drive new opportunities, incremental revenue, manage and grow customer relationships, and driving opportunity discussions
• Engage with horizontal and solution teams to proactively identify improvement/opportunity areas – cross-selling business unit solutions to the client
• Expand HCLTech’s footprint by developing and driving creative solutions that solve business problems

Preferred Qualifications:

• Bachelor’s Degree; MBA or equivalent experience preferred
• 10-20+ years’ experience in selling and leading complex and business transformation programs, enabled through technology, Data and AI
• Hands-on experience with opportunity origination, proposal development, leading leadership-level presentations that result in growth
• Proven record of rapidly scaling up revenues consistently and Y-o-Y growth
• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent interpersonal communication skills and leadership ability
• Track record of interacting and building relationships with C-level client contacts
• Experience in the Biopharma industry
• Strong organizational skills and ability to handle multiple activities in a very dynamic, changing environment
• Ability to maintain consistent on-site presence at client corporate headquarters and travel globally periodically according to client needs
• Account financial management, lead generation and ensuring CSA

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.