Client Partner

Iris Software Inc.; Naples (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Iris Software Inc. in Naples, FL is seeking a Client Partner – Financial Domain to lead and strengthen client relationships, drive growth, and own the account P&L within assigned accounts.

The role requires engaging with stakeholders, tailoring engagement models, guiding presales and delivery teams, and ensuring profitable outcomes while expanding revenue opportunities for Iris across financial domain clients.

Responsibilities

• Manage client relationships at one or more accounts with a focus on creating a top-notch client experience
• Customize engagement models to suit client requirements and deliver multi-year roadmaps
• Engage with client stakeholders to promote Iris’ business interests and thought leadership
• Develop and execute an account plan to grow relationship footprint and opportunities
• Guide presales and delivery teams through deals and sales cycles
• Lead the Iris team at the customer location and align activities with client objectives
• Forecast revenue and manage profitability of the account(s)
• Handle escalations and negotiate with customers as required

Job description

Iris Software Inc. is seeking a talented Client Partner – Financial Domain to lead and strengthen client relationships in Naples, Florida .

The Client Partner will be responsible for driving rapid business growth within assigned accounts, with a strong focus on expanding revenue and profitability. This role will own the overall account P&L, including both top-line growth and bottom-line performance, while developing and executing strategies to achieve targeted business outcomes.

Key Responsibilities

• Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience
• Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models
• Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS’ business interests and image as a thought leader
• Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape
• Engineer deals and run the sales cycle by guiding the presales/ delivery teams
• Manage and lead the IRIS team at the customer location
• Update the management on a frequent basis on the potential risks/ issues and opportunities in an account
• Handle escalations and negotiate with the customers, as required
• Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s)
• Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS’ business interests

Required Skills and Experience

• Must have experience in managing IT engagements with clients in the industry for at least five years
• Background and acumen to understand client’s business, strategy and to keep up with industry trends such as regulatory imperatives
• Track record of managing and growing accounts
• Excellent written and oral communication skills with an ability to make effective presentations
• People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term
• Ability to perform the role of a “trusted” advisor
• Understands nuances of the onsite-offshore delivery models and effectively partners with offshore counterparts.