Customer Success Specialist

Papyrus Software USA; Southlake (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading enterprise software firm is looking for a Customer Success Manager in Southlake, Texas. In this dynamic role, you will serve as the primary point of contact for clients, ensuring they derive maximum value from solutions. Your responsibilities include relationship management, managing the financial cycle, and resolving client issues. The ideal candidate has at least 5 years of experience in the IT or software industry and possesses exceptional communication and sales skills. There is a clear path for growth to Team Lead.

Qualifications

• Minimum 5 years in IT or software industry.
• Exceptional communication skills for client relationship building.
• Proven sales skills in upselling and cross-selling.

Responsibilities

• Build strong customer relationships as primary contact for inquiries, orders, and invoices.
• Organize business review meetings and execute upsell opportunities.
• Manage the full financial cycle for software and services.

Skills

Client relationship management

Communication skills

Sales experience

Problem-solving

Job description

Overview

We are a global Enterprise Software solution provider with a passion for sustainability. We pride ourselves in providing to our large corporate customers the Papyrus Platform for their most interesting customer engagement and Omni-Channel communication projects in North America and internationally. www.isis-papyrus.com.

Ready to be a key player in customer success?

Opportunity

We're looking for a highly motivated individual with a background in enterprise software to join our team. This is a dynamic role where you\'ll be the central point of contact for our clients, nurturing strong relationships and ensuring they get the most out of our solutions. You\'ll take charge of the entire customer experience, managing everything from software and service orders to billing and maintenance. By becoming a trusted advisor and collaborating with internal teams, you will deliver exceptional service and drive new business opportunities.

Opportunity for Growth: We're looking for a motivated professional with a clear path to becoming a Team Lead. In this role, you will take on expanded responsibilities, including full ownership of customer relationships.

Major Areas of Responsibility

• Proactively build strong customer relationships by serving as the primary point of contact for all inquiries, orders, and invoices. You will ensure keeping our CRM up to date.
• Organizing business review meetings and executing upsell and crosssell opportunities.
• A focus on building long-term customer relationships and ensuring they get the most value from our software solutions and service.
• Manage the full financial cycle, from order to invoice for software and services to ensuring timely payments and generating key reports for senior management.
• Partner with internal teams to efficiently resolve client issues and optimize workflows.

Skills & Qualifications

• Experience: At least 5 years of experience in the IT or software industry.
• Communication: Exceptional communication skills with a focus on building lasting client relationships.
• Sales Skills: Proven experience with upselling and cross-selling enterprise software solutions.
• Integrity: A high level of integrity and a strong sense of responsibility.