Client Partner

Iris Software Inc.; Raleigh (NC); On-site; USD 120,000 - 170,000; Full time

Job summary

IRIS Software Inc. in Raleigh, North Carolina is seeking a talented Client Partner – Manufacturing Domain to lead and strengthen client relationships, drive rapid growth, and manage the account P&L. You will shape strategies to grow revenue while delivering top-tier client service.

You will guide engagements across staff augmentation, managed services, and outcome-based models, oversee cross-functional teams, and optimize profitability for assigned accounts in a highly competitive market.

Qualifications

• Experience managing IT engagements with clients in the industry.
• Ability to understand client business and industry trends.
• Proven track record of growing accounts.
• Excellent written and oral communication with presentations.

Responsibilities

• Manage client relationships at one or more accounts with a top-notch experience.
• Customize engagement models to suit client requirements (staff augmentation, managed capacity, managed services, outcome-based models).
• Engage with client stakeholders to promote IRIS’ business interests and thought leadership.
• Develop and execute an account plan to grow the relationship footprint.
• Engineer deals and run the sales cycle with presales and delivery teams.
• Lead the IRIS team at the customer location.
• Provide frequent updates on risks, issues, and opportunities in an account.
• Handle escalations and negotiate with customers as required.
• Forecast revenue monthly and manage profitability of the accounts.
• Lead consulting and delivery teams through client environments.

Skills

Account management

Communication skills

Relationship building

Business strategy

Onsite-offshore delivery

Industry awareness

Job description

IRIS Software Inc. is seeking a talented Client Partner – Manufacturing Domain to lead and strengthen client relationships in Raleigh, North Carolina.

The Client Partner will be responsible for driving rapid business growth within assigned accounts, with a strong focus on expanding revenue and profitability. This role will own the overall account P&L, including both top-line growth and bottom-line performance, while developing and executing strategies to achieve targeted business outcomes.

Key Responsibilities

• Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience
• Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models
• Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS’ business interests and image as a thought leader
• Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape
• Engineer deals and run the sales cycle by guiding the presales/ delivery teams
• Manage and lead the IRIS team at the customer location
• Update the management on a frequent basis on the potential risks/ issues and opportunities in an account
• Handle escalations and negotiate with the customers, as required
• Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s)
• Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS’ business interests

Required Skills and Experience

• Must have experience in managing IT engagements with clients in the industry for at least five years
• Background and acumen to understand client’s business, strategy and to keep up with industry trends such as regulatory imperatives
• Track record of managing and growing accounts
• Excellent written and oral communication skills with an ability to make effective presentations
• People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term
• Ability to perform the role of a “trusted” advisor
• Understands nuances of the onsite-offshore delivery models and effectively partners with offshore counterparts.