Litigation Client Services Ops Manager (Hybrid)

LaSalle Network; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Discretionary bonus

Job summary

A leading Chicago-based law firm is seeking a Manager of Client Services Operations to manage a team and oversee client services. This hybrid position requires three days onsite and offers a salary range of $90,000 to $130,000, along with benefits. Key responsibilities include leading teams, ensuring timely client documentation, and improving operational efficiency. Ideal candidates should have management experience and strong leadership skills, with familiarity in legal concepts preferred.

Qualifications

• Minimum of 3 years of management experience over customer service or client servicing functions.
• Strong coaching skills with experience supporting staff and managers.
• Familiarity with legal concepts and terminology preferred.
• Excellent verbal and written communication skills required.
• Experience managing remote or hybrid teams.

Responsibilities

• Lead, coach, and develop client services teams.
• Oversee all client services activities for mass arbitration and mass tort matters.
• Ensure all client documentation is complete and collected in a timely manner.
• Manage workloads, staffing levels, and schedules to maintain service quality.
• Establish KPIs and action plans to drive results and improve outcomes.

Skills

Management experience

Coaching and leadership skills

Customer service mindset

Advanced Excel skills

Excellent communication skills

Proficiency with office technology

Experience managing remote teams

Tools

SQL

Job description

A leading Chicago-based law firm is seeking a Manager of Client Services Operations to manage a team and oversee client services. This hybrid position requires three days onsite and offers a salary range of $90,000 to $130,000, along with benefits. Key responsibilities include leading teams, ensuring timely client documentation, and improving operational efficiency. Ideal candidates should have management experience and strong leadership skills, with familiarity in legal concepts preferred.