Client Operations Supervisor

Barry's; Los Angeles (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An exciting opportunity awaits as a Client Operations Supervisor at a leading fitness studio. This role is perfect for those passionate about customer service and community building. You will lead daily operations, ensuring a seamless experience for clients while supporting management with marketing initiatives. Your enthusiasm and ability to foster relationships will help create a vibrant community. Join a dynamic team dedicated to providing the best workout experience and making a positive impact on clients' lives. If you're ready to make a difference in a fun and energetic environment, this position is for you!

Qualifications

• Strong customer service skills with a friendly and outgoing personality.
• Ability to work in a fast-paced environment and prioritize tasks effectively.

Responsibilities

• Lead daily operations and ensure seamless class check-ins.
• Support management with marketing strategies and community initiatives.
• Train and develop team members to uphold brand standards.

Skills

Customer Service

Team Leadership

Communication

Problem Solving

Detail-Oriented

Job description

We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ([e-mail]).

Barry’s is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.

As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders and retail. Your passion for customer service and building a strong Barry’s community sets you apart from the rest.

Key Responsibilities:

• Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
• Support management of studio staff on duty
• Develop effective and cooperative relationships with clients/staff
• Support the S/GM and AGM with studio Marketing strategy. This may include:
• Client and community initiatives
• Studio and team engagement
• Corporate lead generation and outreach
• Assist with fuel bar and retail inventory control and counts
• Partner with S/GM and AGM to support the implementation and execution of all hospitality processes, ensuring all team members have been consistently trained and their skills are continuously developed
• Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards
• Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity, in accordance with guidelines to drive community and retention
• Brandbot
• Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries
• Assess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special events
• Lead with prompt and effective internal and external communication

Maintaining brand standards and all studio facilities responsibilities including but not limited to:

• In partnership with S/GM, AGM or Facilities Lead carry out weekly studio facilities walk-throughs and audits
• Retail and Fuel Bar customer service delivery
• Fuel Bar pre and post class orders
• Maintaining brand standards
• Identifying opportunities to drive sales and elevate the client experience

Company Culture Responsibilities:

• Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.
• Represent the Barry’s brand within the studio and throughout the fitness community.
• Assist in participating in and enhancing the community with your studio and regional teams.

Required Experience:

• Availability to work 5 shifts including weekends and public holidays
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Must be a patient, courteous listener, able to show empathy
• Responding to clients request with a can-do attitude
• Cooperative manner with an optimistic attitude
• Ability to prioritize and work within a fast-paced environment
• Have an eye for detail and care for the studio’s appearance and cleanliness
• Effective team player
• Maintain a professional appearance and behavior
• Candidates must be at least 18 years or older to apply