Client Success & Onboarding Specialist

Fairygodboss; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago seeks a Client Service Analyst to support customers through onboarding, drive product adoption, and deliver personalized experiences. You will collaborate with the Employee Experience team and cross-functional groups to ensure cohesive journeys and high customer satisfaction.

Responsibilities include providing in-person assistance, training, and problem-solving, guiding onboarding, and participating in location-specific events to support employees.

Qualifications

• 1+ years of experience in customer success or related area.
• Proven ability to deliver exceptional customer service and help customers succeed.
• Strong written and verbal communication, able to explain complex concepts clearly.
• Experience with technology and basic troubleshooting steps for customers.
• Proficient with virtual communication tools and platforms.
• Strong problem-solving skills and ability to work independently or in a team.
• High level of professionalism and attention to detail.

Responsibilities

• Provides in-person assistance by addressing inquiries, troubleshooting challenges, and gathering feedback for product/servicing teams.
• Drives product adoption through training and awareness initiatives.
• Guides new customers through onboarding and initial setup to fit their needs.
• Proactively engages with location-specific events and priorities to support employees.

Skills

Customer success

Communication skills

Troubleshooting

Training

Onboarding

Video tools

Independent work

Team collaboration

Tools

Video conferencing platforms

Job description

JPMorgan Chase & Co. in Chicago seeks a Client Service Analyst to support customers through onboarding, drive product adoption, and deliver personalized experiences. You will collaborate with the Employee Experience team and cross-functional groups to ensure cohesive journeys and high customer satisfaction.

Responsibilities include providing in-person assistance, training, and problem-solving, guiding onboarding, and participating in location-specific events to support employees.