Client Onboarding Implementation Manager Senior Associate

JPMorgan Chase & Co.; Irvine (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in Irvine, CA is looking for a Client Onboarding Associate to lead onboarding initiatives and deliver smooth transitions to the Chase banking platform. You will manage client relationships and drive satisfaction from the initial interaction.

In a Senior Associate-capacity, you will guide strategic onboarding projects, analyze issues, and ensure alignment with policies while promoting continuous improvement across the platform.

Qualifications

• 3+ years of experience in managing and executing strategic onboarding initiatives.
• Proven ability to lead client onboarding processes and transitions to new platforms.
• Demonstrated proficiency in resolving conflicts and fostering collaboration.

Responsibilities

• Lead the execution of strategic onboarding initiatives for new and existing clients.
• Analyze and resolve onboarding issues, ensuring compliance with standards and policies.
• Use emotional intelligence and influence to manage conflicts and foster collaboration.
• Drive continuous improvement in the onboarding platform using design thinking.
• Plan and organize day-to-day team work within policy and procedures.

Skills

Client onboarding program management

Stakeholder collaboration

Conflict management

Continuous improvement

Data literacy

Job description

Embark on a rewarding journey as a Client Onboarding Associate at JP Morgan Chase, where you'll lead the charge in delivering exceptional treasury and banking product implementations. Utilize your project management skills to create seamless onboarding experiences, build strong client relationships, and drive satisfaction from the very first interaction. Join a diverse and innovative team, and unlock endless opportunities for personal and professional growth in a dynamic global environment.

As a Client Onboarding Implementation Senior Associate within JPMorgan Chase, you will play a pivotal role in leading and executing strategic initiatives that support our business. Your expertise in client onboarding project management will be crucial in guiding new and existing clients through the transition to the Chase banking platform. You will leverage your broad understanding of this professional field to analyze and solve problems, make informed decisions, and ensure compliance with our policies. Your ability to influence and persuade others, coupled with your emotional intelligence, will be key in managing conflicts and fostering collaboration. You will also be expected to continually challenge and improve our operating platform, demonstrating your commitment to continuous improvement. Your role will have a significant impact on our department, and your decisions will shape our short-term outcomes.

Job Responsibilities

• Lead the execution of strategic initiatives in client onboarding, ensuring a smooth transition for new and existing clients to the Chase banking platform.
• Utilize broad knowledge in client onboarding program management to analyze and resolve complex issues, ensuring compliance with technical standards and policies.
• Leverage emotional intelligence and influence to manage conflicts, foster collaboration, and develop trust within the team and with clients.
• Drive continuous improvement in our operating platform, using innovation and design thinking techniques to enhance efficiency and resilience.
• Plan and organize the day-to-day work of the team, ensuring progress within established professional procedures and organization policy.

Required qualifications, capabilities and skills

• 3+ years of experience in managing and executing strategic initiatives in a professional field.
• Proven ability to lead client onboarding processes, with a focus on transitioning clients to new banking platforms.
• Demonstrated proficiency in conflict management, with a track record of resolving conflicts and fostering collaboration in a professional setting.
• Experience in driving continuous improvement in operating platforms, using innovation and design thinking techniques.
• Proficiency in data and tech literacy, with a willingness to understand and implement new/emerging technologies that impact business.

Preferred qualifications, capabilities and skills

• Utilize presentation skills to clearly communicate onboarding procedures and updates to clients and stakeholders.
• Oversee project management activities to ensure timely and successful client onboarding.
• Maintain anti-fraud awareness to safeguard the onboarding process against potential threats.
• Foster digital literacy within the team to leverage technology in the onboarding process.
• Implement cybersecurity measures to protect client data during the onboarding process.

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (10%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for the position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.