Remote Client Care Specialist – Entry Level

Internet Brands; Brooklyn Park (MN); Hybrid; USD 22,041 - 27,552; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid time off (PTO)

Subsidized lunch program

Opportunities for growth

Job summary

A leading disability advocacy firm is seeking a Client Care Representative in Brooklyn Park, MN. The role is entry-level, focused on providing phone support to attorney clients. Responsibilities include outbound client calls, answering potential client inquiries, and documenting interactions in a CRM. Compensation ranges from $16.00 to $20.00 per hour, with performance bonuses available. Join a team dedicated to helping clients navigate their disability claims and enjoy a comprehensive benefits package.

Qualifications

• Ability to retain information and learn new systems quickly.
• Experience in a customer service role is preferred.

Responsibilities

• Make outbound calls to clients requesting our services.
• Answer incoming calls from potential clients.
• Provide accurate information to clients regarding their case.
• Gather information and document responses in our CRM database.

Skills

Excellent oral and interpersonal communication skills

Professional phone manners

Active listening skills

Problem-solving skills

Ability to handle client objections

Multitasking across multiple systems

Strong computer knowledge

Excellent typing skills (at least 50 WPM)

Tools

Customer Relationship Management software (CRM)

Job description

A leading disability advocacy firm is seeking a Client Care Representative in Brooklyn Park, MN. The role is entry-level, focused on providing phone support to attorney clients. Responsibilities include outbound client calls, answering potential client inquiries, and documenting interactions in a CRM. Compensation ranges from $16.00 to $20.00 per hour, with performance bonuses available. Join a team dedicated to helping clients navigate their disability claims and enjoy a comprehensive benefits package.