Call Center Representative

Internet Brands; Georgia; Remote; USD 22,041 - 27,552; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid time off (PTO)

Paid holidays

Opportunities to grow within the company

Job summary

A social security disability advocacy firm is seeking Entry-level Call Center Representatives to provide high-quality phone support to attorney clients. The role is ideal for those looking to grow within an organization while assisting individuals with their disability claims. The pay range is $16.00 to $20.00 per hour, with an opportunity for bonuses. Candidates should possess excellent communication skills and the ability to multitask effectively. The position offers a comprehensive benefits package including health insurance and PTO.

Qualifications

• Entry-level position requiring excellent communication and phone skills.
• Must be able to handle client objections effectively.
• Ability to multitask and learn new systems quickly.

Responsibilities

• Make outbound calls to clients requesting our services.
• Answer incoming calls from potential clients.
• Provide accurate information regarding client cases.
• Gather information and document responses in CRM database.

Skills

Excellent oral and interpersonal communication skills

Professional phone manners

Active listening skills

Problem-solving skills

Ability to handle client objections

Strong computer knowledge

Excellent typing skills (at least 50 WPM)

Tools

Customer Relationship Management software (CRM)

Job description

Base pay range

$16.00/hr - $20.00/hr

Premier Disability Services, LLC® is a full-service social security disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. Each month, our office is contacted by thousands of Americans needing assistance with their disability claim to assist over 100,000 individuals in filing their applications successfully. Join our team!

Premier Disability Services is looking for Call Center Representatives to join our growing Brooklyn Park, MN-based team! This is an entry-level role that will allow you to learn best practices and become familiar with effective communications with lawyer clients. Premier Disability Services, LLC Center Representatives have the opportunity for long-term advancement - all while changing people’s lives for the better.

About this Role

In this role, you will provide high-quality phone support to attorney clients. You’ll follow an established process to gather information, document responses, and follow up with potential new clients on a regular basis.

Compensation: The range is $16.00 - $20.00 per hour, with the opportunity to earn up to $500 a month in bonuses based on your performance.

Hiring States: Minnesota, Georgia, Iowa, Texas, South Dakota, Kansas

Onsite: Brooklyn Park, MN - Pay starts at $20.00 per hour

Remote hiring areas: Pay starts at $16.00 per hour

Terms: Full-Time. This is an hourly, non-exempt position.

Hours of Operation: Monday through Friday 8:00am – 6:00pm CST

Responsibilities

• Make outbound calls to clients who are requesting our services
• Answer incoming calls from potential clients
• Providing accurate information to clients regarding their case
• Convey the benefits of the Premier Disability services
• Gather information, document responses, and keep a detailed record of all customer interactions in our CRM database

Requirements

• Excellent oral and interpersonal communication skills
• Professional phone manners and a friendly attitude
• Active listening skills and problem-solving skills
• Ability to handle client objections and de-escalate challenging situations
• Ability to retain information and learn new systems quickly
• Ability to navigate and multitask across multiple systems and using Customer Relationship Management software (CRM) in a proficient manner
• Strong computer knowledge and excellent typing skills at least 50 WPM

What we offer

• Medical, Dental and Vision insurance.
• PTO and paid holidays!
• Cafeteria onsite and a subsidized lunch program.
• Opportunities to grow within the company!

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service and Other

Legal Services