Client Operations & Sales Enablement Lead

ADP; Florida; Hybrid; USD 75,000 - 110,000; Full time

Job summary

The Institute of Internal Auditors (IIA) is seeking a proactive Client Operations & Sales Enablement Manager to support its Global Enterprise Sales & Partnerships team from Lake Mary, Florida. This hands-on role coordinates client communications, training, sponsorships, advertising campaigns, and learning initiatives while ensuring timely delivery and a seamless client experience.

You will work with Sales, Marketing, Learning, Events, Finance, and other teams to manage multiple accounts,

Qualifications

• 3+ years of experience in client services, account coordination, project coordination, sales operations, marketing operations, advertising operations, event operations, or a comparable fast-paced environment.
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field, or an equivalent combination of education and relevant professional experience.
• Demonstrated ability to manage multiple clients, projects, stakeholders, and deadlines simultaneously.
• Strong organizational, project management, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills and a strong customer-service mindset.
• Ability to anticipate needs, take initiative, resolve issues, and follow through independently.
• Comfort working in a high-volume environment with shifting priorities and competing deadlines.
• Strong proficiency with Microsoft Office and the ability to quickly learn new business systems.
• Collaborative, adaptable, and solutions-oriented approach to working across departments.

Responsibilities

• Manage client requests, shared sales and training inboxes, project workflows, and outstanding deliverables.
• Coordinate client communications, meetings, training logistics, registrations, invoicing requests, and internal handoffs.
• Proactively track deadlines, resolve issues, and keep clients and stakeholders informed.
• Collaborate with Sales, Marketing, Learning, Events, Finance, and other teams to ensure successful delivery.
• Support National Institute onboarding, program participation, contracts, renewals, and learning-related requests.
• Coordinate Train-the-Trainer activities, course materials, scheduling, and program documentation.
• Maintain accurate records and workflows using systems such as SharePoint, Smartsheet, and Agiloft.
• Coordinate exhibitor and sponsor onboarding, event deliverables, client communications, and deadlines.
• Manage exhibitor information, portals, registrations, and fulfillment activities using Cvent and related tools.
• Support advertising campaigns, sponsored webinars, digital advertising, and promotional deliverables.
• Track campaign materials, deadlines, inventory, and client commitments across multiple projects.
• Identify opportunities to simplify workflows, reduce manual tasks, and improve operational efficiency.

Skills

Client services

Project coordination

Sales operations

Marketing operations

Advertising operations

Event operations

Cross-functional collaboration

Customer service mindset

Attention to detail

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

SharePoint

Smartsheet

Power Automate

Agiloft

Cvent

Microsoft Office

Job description

The Institute of Internal Auditors (IIA) is seeking a proactive Client Operations & Sales Enablement Manager to support its Global Enterprise Sales & Partnerships team from Lake Mary, Florida. This hands-on role coordinates client communications, training, sponsorships, advertising campaigns, and learning initiatives while ensuring timely delivery and a seamless client experience.

You will work with Sales, Marketing, Learning, Events, Finance, and other teams to manage multiple accounts,