Senior Learning Operations Lead - Events & Programs

IIA SA; Orlando (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The Institute of Internal Auditors (IIA) seeks a detail-oriented Sr. Specialist, Learning Operations to coordinate day-to-day operations for public instructor-led training (ILT) and private group training (PGT) programs at our Lake Mary, FL hybrid location.

You will manage intake, scheduling, readiness checklists, and post-event follow-up, ensuring accurate documentation and smooth delivery. You'll partner with Sales, Client Success, instructors, and learning teams to produce recurring reports,

Qualifications

• Bachelor's degree or an equivalent combination of education and relevant professional experience.
• 3+ years of experience in event operations, learning operations, sales operations, training coordination, or a related field.
• Experience coordinating multiple events or programs involving internal and external stakeholders.
• Experience maintaining accurate information in CRM, event management, or similar business systems.
• Strong organizational, time management, and problem-solving skills, with the ability to work independently.
• Excellent written and verbal communication skills and a strong customer service orientation.
• Ability to manage competing deadlines, resolve routine issues, and escalate complex concerns appropriately.
• Experience preparing reports, maintaining process documentation, and identifying operational improvements.
• Proficiency with Microsoft Office and collaboration tools, including Outlook, Excel, OneDrive, and SharePoint.
• Strong attention to detail, accountability, discretion, and professionalism when handling client and business information.
• Ability to travel occasionally, up to approximately 20%, as needed.

Responsibilities

• Coordinate day-to-day operations for public instructor-led training (ILT) and private group training (PGT) programs.
• Manage event intake, setup, scheduling, readiness checklists, and post-event follow-up.
• Ensure training events are prepared for successful delivery and resolve routine operational issues.
• Maintain accurate event records in Cvent and related systems, ensuring alignment with CRM and sales pipeline information.
• Coordinate multiple events and programs while managing competing priorities and deadlines.
• Partner with Sales, Client Success, and instructors to coordinate private group training.
• Track event status, communicate updates, and keep stakeholders informed.
• Collect and summarize feedback from clients, chapters, and faculty to identify improvements.
• Identify repeat-training opportunities and report to management for follow-up.

Skills

Organizational skills

Time management

Problem-solving

Customer service orientation

Education

Bachelor's degree or equivalent

Tools

CRM

Cvent

Power BI

Excel

Job description

The Institute of Internal Auditors (IIA) seeks a detail-oriented Sr. Specialist, Learning Operations to coordinate day-to-day operations for public instructor-led training (ILT) and private group training (PGT) programs at our Lake Mary, FL hybrid location.

You will manage intake, scheduling, readiness checklists, and post-event follow-up, ensuring accurate documentation and smooth delivery. You'll partner with Sales, Client Success, instructors, and learning teams to produce recurring reports,