Client Operations & Sales Enablement Lead (Hybrid)

The Institute of Internal Auditors; Orlando (FL); Hybrid; USD 75,000 - 100,000; Full time

Job summary

The Institute of Internal Auditors (IIA) is seeking a proactive Client Operations & Sales Enablement Manager to support its Global Enterprise Sales & Partnerships team. This hybrid role is based in Lake Mary, FL, with in-office collaboration and remote work.

You will manage client accounts, programs, sponsorships, and learning initiatives while driving process improvements and automation for scalable operations.

Qualifications

• 3+ years in client services or fast-paced operations environments.
• Bachelor’s degree or equivalent in business, marketing, or communications.
• Proven ability to juggle multiple clients, projects, and deadlines.
• Strong written and verbal communication with a customer focus.
• Ability to learn new systems quickly and adapt to change.

Responsibilities

• Manage client requests, inboxes, workflows, and deliverables.
• Coordinate communications, meetings, training logistics, registrations, and invoicing.
• Track deadlines, resolve issues, and keep stakeholders informed.
• Collaborate with Sales, Marketing, Learning, Events, and Finance teams.
• Support onboarding, contracts, renewals, and learning programs.

Skills

Client services

Project coordination

Sales operations

Advertising operations

Event operations

Education

Bachelor's degree in Business Administration, Marketing, or Communications

Tools

Cvent

Smartsheet

SharePoint

Power Automate

Agiloft

Excel

Job description

The Institute of Internal Auditors (IIA) is seeking a proactive Client Operations & Sales Enablement Manager to support its Global Enterprise Sales & Partnerships team. This hybrid role is based in Lake Mary, FL, with in-office collaboration and remote work.

You will manage client accounts, programs, sponsorships, and learning initiatives while driving process improvements and automation for scalable operations.