Client Enablement & Operations Lead

The Institute of Internal Auditors Inc; Florida; Hybrid; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

The Institute of Internal Auditors (IIA) seeks a proactive Client Operations & Sales Enablement Manager to support its Global Enterprise Sales & Partnerships team. This hands‑on role oversees multiple client accounts, projects, deadlines, and operational workflows while coordinating communications, fulfillment, training, sponsorships, advertising campaigns, and global learning initiatives.

The ideal candidate thrives in a fast-paced environment, takes ownership of deliverables, and identifies

Qualifikationen

• 3+ years in client services, account coordination, project coordination, or similar fast-paced settings.
• Bachelor’s degree in Business Administration, Marketing, Communications, or related field, or equivalent experience.
• Demonstrated ability to manage multiple clients, projects, stakeholders, and deadlines concurrently.
• Strong organizational, project management, and problem‑solving skills with high attention to detail.
• Excellent written and verbal communication skills and a customer‑service mindset.
• Ability to anticipate needs, take initiative, resolve issues, and work independently.

Aufgaben

• Manage client requests, shared sales and training inboxes, project workflows, and deliverables.
• Coordinate client communications, meetings, training logistics, registrations, invoicing, and handoffs.
• Proactively track deadlines, resolve issues, and keep clients and stakeholders informed.
• Collaborate with Sales, Marketing, Learning, Events, Finance and other teams to ensure delivery.
• Support onboarding, program participation, contracts, renewals, and learning‑related requests.
• Coordinate Train‑the‑Trainer activities, course materials, scheduling, and documentation.
• Maintain records and workflows using systems like SharePoint, Smartsheet, and Agiloft.
• Coordinate exhibitor and sponsor onboarding, event deliverables, client communications and deadlines.
• Manage exhibitor data, portals, registrations, and fulfillment with Cvent and related tools.
• Support advertising campaigns, sponsored webinars, digital advertising, and promo deliverables.
• Track campaign materials, deadlines, inventory, and client commitments across projects.
• Identify workflow improvements to simplify processes and reduce manual tasks.

Kenntnisse

Organizational skills

Project management

Communication

Customer service

Attention to detail

Problem solving

Ausbildung

Bachelor's degree in Business Administration/Marketing/Communications

Tools

Cvent

Smartsheet

SharePoint

Power Automate

Agiloft

Jobbeschreibung

The Institute of Internal Auditors (IIA) seeks a proactive Client Operations & Sales Enablement Manager to support its Global Enterprise Sales & Partnerships team. This hands‑on role oversees multiple client accounts, projects, deadlines, and operational workflows while coordinating communications, fulfillment, training, sponsorships, advertising campaigns, and global learning initiatives.

The ideal candidate thrives in a fast-paced environment, takes ownership of deliverables, and identifies