Client Operations Lead: Strategic Execution and Team Coach

Echo Global Logistics

Blue Ash (OH)

On-site

USD 100,000 - 150,000

Full time

7 days ago

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Job summary

Echo Global Logistics is seeking a Senior Operations professional in Blue Ash, OH to lead high-value freight execution for complex accounts. You will coordinate a team of operators, manage open boards, and drive quarterly business reviews with sales leadership.

The role emphasizes coaching, cross-functional collaboration, and senior-level account strategy to improve execution and customer satisfaction.

Qualifications

Proven ability to lead customer-facing teams and protect account health.
Strong coaching orientation to develop AE capabilities.
Excellent communication and problem-solving skills with customers.
Strong analytical and business judgment to assess account health.
Ability to operate in fast-paced, ambiguous environments with structure.
Collaborative leadership that promotes cross-functional partnerships.

Responsibilities

Delivers senior-level execution for complex multi-modal accounts and spot quotes.
Owns open board management to keep priority loads visible and closed.
Prepares materials and strategy for quarterly business reviews (QBRs).
Acts as first line of support for the operator team and onboarding of large accounts.
Coaches and mentors direct reports and builds team fluency in core tools.
Supports account strategy with sales to translate priorities into execution plans.
Partners with Operations Manager to surface trends and coordinate interventions.