Client Operations Coordinator

DCLS Global; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

DCLS Global LLC is seeking a Client Operations Coordinator in the United States to act as the connective tissue between clients and delivery teams. The role emphasizes scheduling, reporting, invoicing, and ensuring requests are fulfilled without gaps.

The ideal candidate brings 2+ years in operations or client coordination, is highly organized, and comfortable with CRM tools and spreadsheets. Direct client contact and cross-team collaboration are core aspects of this position.

Qualifications

• 2+ years in operations, account coordination, project coordination, or customer success.
• Highly organized, detail-oriented, and responsive under time pressure.
• Comfortable with spreadsheets, ticketing, and CRM tools.
• Clear, professional written communication.

Responsibilities

• Coordinate scheduling and fulfillment of requests across service lines.
• Prepare client reports and support the invoicing process.
• Track open requests, deadlines, and escalations to resolution.
• Maintain accurate records in operational and CRM systems.
• Handle routine client questions and route the rest to the right team.
• Identify and suggest process improvements.

Skills

Operations coordination

Account coordination

Project coordination

Customer success

Organizational skills

Written communication

Tools

Spreadsheets

CRM tools

Ticketing systems

Job description

The Client Operations Coordinator keeps client accounts running smoothly day to day. You are the connective tissue between clients and DCLS delivery teams, making sure requests are scheduled, fulfilled, reported, and invoiced, and that nothing falls through the cracks.

It is a fast, detail-heavy role with a lot of moving parts and direct client contact.

What you’ll do

• Coordinate scheduling and fulfillment of requests across service lines.
• Prepare client reports and support the invoicing process.
• Track open requests, deadlines, and escalations to resolution.
• Maintain accurate records in operational and CRM systems.
• Handle routine client questions and route the rest to the right team.
• Identify and suggest process improvements.

What you bring

• 2+ years in operations, account coordination, project coordination, or customer success.
• Highly organized, detail-oriented, and responsive under time pressure.
• Comfortable with spreadsheets, ticketing, and CRM tools.
• Clear, professional written communication.