Client Services Coordinator

Corporate Environments of Georgia; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Corporate Environments of Georgia is seeking a Client Services Coordinator to manage the sales order fulfillment process, coordinating with Sales, Design, and Project Management to ensure accurate and timely information for clients. The role emphasizes effective communication with clients, vendors, and internal teams to support project success.

The ideal candidate has at least 2 years in customer service or sales support, proficiency in Microsoft Office, and strong problem-solving abilities.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of customer service or sales support experience.
• Experience in contract furniture or related industry preferred.
• Excellent listening and communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to resolve problems and offer solutions; strong attention to detail.
• Teamwork and adaptability; ability to manage multiple priorities.
• Project management skills and careful prioritization.

Responsibilities

• Coordinate with Sales, Design, Project Management, and vendors on order details.
• Input and verify data in CORE; create precise purchase orders.
• Provide timely status updates to support project success.
• Communicate effectively with clients, vendors, and internal teams.
• Resolve discrepancies in orders, including product details and pricing.
• Adhere to company policies for order processing and approvals.
• Manage punch list and warranty order entries and follow-ups.
• Maintain organized and accurate files.
• Undertake other supportive tasks within Client Services.

Skills

Customer service

Sales support

Communication

Microsoft Office

Problem solving

Teamwork

Project management

CORE system experience

Education

High School Diploma/GED

Tools

CORE system

Job description

Department:Client Services

Reports to:Director of Client Services

Classification:Exempt

Positions Supervised:None

Position Overview

The Client Services Coordinator (CSC) in the Client Services Department plays a crucial role in managing the sales order fulfillment process. The CSC collaborates with Sales to ensure clients and internal teams receive accurate and timely information. Key responsibilities include managing customer orders efficiently from order entry to completion, effective communication with clients, vendors, and company departments, and providing comprehensive support to enhance service quality.

Key Requirements

• Coordinate with Sales, Design, Project Management, and vendors on order details.
• Input and verify accuracy of data in CORE; create precise purchase orders.
• Regularly review and update sales team on order backlog reports.
• Provide timely status updates to support project success.
• Resolve discrepancies in orders, including product details and pricing.
• Adhere to company policies for order processing and approvals.
• Manage punch list and warranty order entries and follow-ups.
• Research and resolve issues proactively.
• Maintain organized and accurate files.
• Undertake other supportive tasks as needed within Client Services.

Knowledge, Skills, and Abilities

Required/Preferred

• High School Diploma/GED
• Required
• Customer service or sales support experience (min 2 years)
• Required
• Experience in contract furniture or related industry
• Preferred
• Excellent listening and communication skills
• Required
• Proficiency in Microsoft Office Suite
• Required
• Ability to resolve problems and offer solutions
• Required
• Teamwork and adaptability
• Required
• Project and priority management skills
• Required
• Creative thinking and attention to detail
• Required
• Experience with CORE or similar systems
• Preferred