Client Operations Coordinator

ShieldSolutions; United States; Remote; USD 27,000 - 54,000; Part time

Job summary

ShieldSolutions is seeking a Client Operations Coordinator to handle backend case management for homeowners seeking mortgage relief in the U.S. This fully remote role offers flexible hours, paying $500 per completed case, requiring strong communication skills and experience in mortgage servicing.

Qualifications

• Experience in mortgage servicing, loss mitigation, collections, or loan workout.
• Familiarity with terms like arrears and delinquency.
• Ability to manage multiple cases simultaneously.

Responsibilities

• Serve as the main point of contact for homeowner cases.
• Collect and organize required client documents.
• Monitor case progress and ensure timely follow-ups.

Skills

Strong communication skills

Organizational skills

Self-motivated

Job description

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Job Title: Client Operations Coordinator (U.S.)

Role Summary:

We’re hiring a U.S.-based Client Operations Coordinator to oversee backend case handling for homeowners seeking mortgage relief. You’ll manage client communication, collect required documents, and ensure each case moves through to completion. This role requires working knowledge of mortgage delinquency, arrears, and loss mitigation. You’ll operate independently, with flexible hours, and be paid per successfully completed case.

Key Responsibilities:

• Serve as the main point of contact for assigned homeowner cases
• Collect and organize required client documents
• Coordinate with third parties to advance each file
• Monitor case progress and ensure timely follow-ups
• Maintain accurate records and status updates in internal systems

Requirements:

• Based in the U.S.
• Experience in mortgage servicing, loss mitigation, collections, or loan workout
• Familiarity with terms such as arrears, delinquency, forbearance, and deferment
• Strong communication skills, especially with clients under financial stress
• Highly organized and able to manage multiple cases simultaneously
• Self-motivated and dependable in a fully remote environment

Compensation:

$500 USD per case successfully completed

Uncapped earnings. Flexible hours. Fully remote.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

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