Production Print Associate - Portland, OR

Xerox; Portland (OR); On-site; USD 42,000 - 52,000; Full time

Job summary

Xerox is hiring for a Service Delivery Associate to support on-site customer solutions across mailroom services, print operations, and administrative support. You will help maintain service quality and deliver a strong customer experience through reliable execution and attention to detail.

The role offers training on Xerox systems and equipment, with exposure to customer-facing operations and broad day-to-day responsibilities in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 1+ year of customer service or operations support experience preferred.
• Strong communication, organization, and interpersonal skills.
• Functional knowledge of Microsoft Word, Excel, and Outlook.
• Ability to multitask, work independently, solve problems, and perform light physical tasks as needed.

Responsibilities

• Operate office equipment and support mail handling activities.
• Prepare, print, and finish documents as needed.
• Maintain logs for billing, meter reads, and reporting tasks.
• Support SLA compliance and escalate service issues when necessary.

Skills

Communication

Organization

Interpersonal skills

multitask

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview

Join Xerox as a Service Delivery Associate, where you will help deliver on-site customer solutions through mailroom services, print and document operations, and administrative support. In this role, you will support daily operations, maintain service quality, and provide a strong customer experience through reliable execution and attention to detail.

Why Join This Team

• Play a key role in delivering day-to-day service excellence for client operations
• Gain hands-on experience with print, mailroom, document, and office support services
• Build customer-facing experience in a fast-paced operational environment
• Develop skills across equipment support, administrative tasks, and service delivery
• Receive training on Xerox systems and equipment

What You Will Do

• Operate office and production equipment, including printers, scanners, inserters, and fax machines
• Support mail handling activities such as sorting, scanning, distribution, and package tracking
• Prepare, print, and finish documents, including stapling, binding, and laminating
• Maintain accurate logs for billing, meter reads, production jobs, and reporting tasks
• Monitor supplies, support SLA compliance, and elevate service issues when needed

What You Need to Succeed

• High School Diploma or equivalent required
• 1+ year of customer service or operations support experience preferred
• Strong communication, organization, and interpersonal skills
• Functional knowledge of Microsoft Word, Excel, and Outlook
• Ability to multitask, work independently, solve problems, and perform light physical tasks as needed

How We Set You Up for Success

• Training provided on Xerox systems and equipment
• Exposure to customer-facing operations and service delivery environments
• Opportunity to build experience in mailroom, print, and document services
• Supportive role with broad day-to-day operational responsibilities
• Strong foundation for growth in service and operations roles