Client Onboarding & Training Lead — SAAS Adoption Expert

Fullsteam; Richardson (TX); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Fullsteam seeks a Client Onboarding and Training Lead in Richardson, TX to design and drive onboarding for our Uniform Solution suite. You will conduct comprehensive training sessions, tailor setup to client goals, and create learning materials that promote rapid adoption and long-term retention.

The role emphasizes close collaboration with cross-functional teams, proactive client communication, and ongoing process improvement to elevate customer experience.

Qualifications

• 2–3+ years in customer onboarding and SAAS-based solutions.
• 2–3+ years of Windows troubleshooting.
• Experience with GuideCX, Hubspot, or Jira preferred.
• Retail experience and eCommerce/domain knowledge preferred.

Responsibilities

• Design and deliver client onboarding for our software suite.
• Lead onboarding and training sessions for new clients.
• Assess client goals and tailor product setup for success.
• Develop materials to teach best practices and improve adoption.
• Coordinate cross-functional communications with clients.

Skills

Customer onboarding

Training

Customer service

Technical troubleshooting

Retail knowledge

Tools

GuideCX

HubSpot

Jira

Job description

Fullsteam seeks a Client Onboarding and Training Lead in Richardson, TX to design and drive onboarding for our Uniform Solution suite. You will conduct comprehensive training sessions, tailor setup to client goals, and create learning materials that promote rapid adoption and long-term retention.

The role emphasizes close collaboration with cross-functional teams, proactive client communication, and ongoing process improvement to elevate customer experience.