Software Adoption & Training Specialist

Fullsteam; Stati Uniti; Remoto; USD 85.000 - 95.000; Tempo pieno

Descrizione del lavoro

Fullsteam is seeking a Customer Onboarding & Training Specialist to guide new customers through software implementation, onboarding, and training. You will ensure customers feel confident using the software, understand its functionality, and incorporate it into daily operations.

Responsibilities include leading onboarding, delivering engaging virtual training, and developing training content while collaborating with Sales, Support, and Product teams to optimize the customer experience.

Competenze

• Experience in software training, customer onboarding, customer success, or a related customer-facing role.
• Strong verbal and written communication skills, with the ability to explain technical concepts to nontechnical audiences.
• Excellent organizational, time-management, and multitasking skills.
• Ability to manage multiple customers and deadlines simultaneously.
• Comfortable leading virtual presentations and training sessions.
• Strong problem-solving skills and a customer-first mindset.
• Ability to quickly learn new software and business processes.
• Experience creating professional training materials and documentation.
• Proficiency with Microsoft Office, Teams, Zoom, or similar tools.
• Ability to work independently and collaborate effectively with internal teams.

Mansioni

• Onboard customers through software implementation and transition to ongoing support.
• Lead kickoff meetings to understand customer needs, workflows, and business goals.
• Develop customized onboarding and training plans.
• Coordinate software setup, configuration, and implementation with internal teams.
• Track progress and ensure customers are prepared to use the software.
• Conduct follow-ups to evaluate customer satisfaction and adoption.
• Deliver software training via virtual meetings, webinars, and sessions.
• Explain features and workflows with real-world examples, adapting to learners.
• Create and update training materials, FAQs, knowledge base, and walkthroughs.
• Collaborate with Sales, Support, Account Management, and Product teams to improve onboarding.

Conoscenze

Software training

Customer onboarding

Customer success

Technical support

Verbal communication

Written communication

Organizational skills

Time management

Multitasking

Virtual presentations

Strumenti

Microsoft Office

Teams

Zoom

CRM

Zoho

HubSpot

LMS

Canva

Descrizione del lavoro

Fullsteam is seeking a Customer Onboarding & Training Specialist to guide new customers through software implementation, onboarding, and training. You will ensure customers feel confident using the software, understand its functionality, and incorporate it into daily operations.

Responsibilities include leading onboarding, delivering engaging virtual training, and developing training content while collaborating with Sales, Support, and Product teams to optimize the customer experience.