Software Onboarding & Training Specialist

IQware; United States; Remote; USD 85,000 - 95,000; Full time

Job summary

Fullsteam is hiring a Customer Onboarding & Training Specialist to guide new customers through software implementation and training. You will lead onboarding projects, deliver engaging virtual training, and create self-service resources to drive customer success.

The role requires strong communication, organization, and the ability to tailor content for varied experience levels. Salary ranges from $85,000 to $95,000 per year, withFullsteam supporting diverse and inclusive workplaces.

Qualifications

• Experience in software training, customer onboarding, or a related customer-facing role.
• Ability to explain technical concepts to nontechnical audiences and run virtual trainings.
• Strong organizational, time-management and multitasking skills.

Responsibilities

• Lead customer onboarding and implementation from welcome through transition to ongoing support.
• Deliver engaging training via virtual meetings, webinars, and sessions.
• Develop training materials, FAQs, and knowledge resources.
• Collaborate with Sales, Support, and Product teams to improve onboarding.
• Track progress, address challenges, and ensure customer adoption.

Skills

Verbal communication

Written communication

Onboarding experience

Software training

Presentation skills

Time management

Tools

Microsoft Office

Teams

Zoom

Job description

Fullsteam is hiring a Customer Onboarding & Training Specialist to guide new customers through software implementation and training. You will lead onboarding projects, deliver engaging virtual training, and create self-service resources to drive customer success.

The role requires strong communication, organization, and the ability to tailor content for varied experience levels. Salary ranges from $85,000 to $95,000 per year, withFullsteam supporting diverse and inclusive workplaces.