Remote Client Onboarding & Success Lead

Nelnet; Richmond (VA); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA & FSA

401K with match

Tuition reimbursement

Performance-based incentive pay

Life insurance & AD&D

Employee assistance program

Stock purchase program

Short- and long-term disability

Wellness program

Job summary

Nelnet is seeking a proactive professional to lead the full lifecycle of client onboarding and implementation for our education technology platform. You will serve as the primary resource for clients and internal teams, driving adoption, delivering training, and coordinating cross-functional efforts for successful go-lives.

You will mentor teammates, monitor usage, and proactively address issues to ensure ongoing client success and long-term product adoption across diverse educational

Qualifications

• Bachelor’s degree in Business, Education, Technology, Communications, or related field; or equivalent experience.
• 2+ years in client success, implementation, system onboarding, or client-facing technical roles.
• Experience configuring systems, delivering training, and supporting workflow development.
• Experience troubleshooting technical issues and working with cross-functional teams.

Responsibilities

• Lead new client onboarding from kickoff through go-live, including workflow configuration and deliverable management.
• Conduct product demos, discovery sessions, and client education to support adoption and pre-sales engagement.
• Deliver customized administrator and end-user training and maintain supporting training resources.
• Develop, document, and refine onboarding workflows, process guides, and internal procedures.
• Mentor and support team members on processes, system navigation, and best-practice client engagement.
• Monitor client usage and re-engage low-usage customers to promote long-term adoption.

Skills

Client Engagement

Technical Aptitude

Process Optimization

Collaboration & Cross-Functional

Agility & Problem-Solving

Education

Bachelor's degree or equivalent experience

Job description

Nelnet is seeking a proactive professional to lead the full lifecycle of client onboarding and implementation for our education technology platform. You will serve as the primary resource for clients and internal teams, driving adoption, delivering training, and coordinating cross-functional efforts for successful go-lives.

You will mentor teammates, monitor usage, and proactively address issues to ensure ongoing client success and long-term product adoption across diverse educational