Client Onboarding & Support Specialist (In-Office)

Abacuspro; Pittston (Luzerne County); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with employer contributions

192 hours PTO annually

Life & disability insurance

Job summary

AbacusPro is hiring a Customer Service Representative to be a frontline ambassador, supporting client onboarding, retention, and ongoing service needs. You will engage clients via phone, email, and in-person meetings and assist internal accounting teams with client initiatives.

The role requires 1–2 years of customer support experience, strong communication skills, and the ability to translate complex financial information clearly.

Qualifications

• 1–2 years of customer support experience preferred

Responsibilities

• Engage with clients via phone, email, and in-person interactions
• Support client onboarding, retention, and service inquiries
• Review customer accounts for contract changes and service level updates
• Communicate complex financial information clearly and professionally
• Prepare professional correspondence for third-party financial requests
• Handle inbound email and inbound/outbound phone communication

Skills

Customer service

Communication

CRM systems

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

AbacusPro is hiring a Customer Service Representative to be a frontline ambassador, supporting client onboarding, retention, and ongoing service needs. You will engage clients via phone, email, and in-person meetings and assist internal accounting teams with client initiatives.

The role requires 1–2 years of customer support experience, strong communication skills, and the ability to translate complex financial information clearly.