Client Services Specialist – Onboarding & Support (Accounting)

Abacus!; Pittston (Luzerne County); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k)

PTO 192 hrs

Disability insurance

Life insurance

Learning & development

Job summary

Abacus is seeking a Customer Service Representative in Pittston, PA to serve as a frontline ambassador, handling client inquiries via phone, email, and in-person meetings. You will support onboarding, retention, and ongoing service needs while assisting internal accounting teams.

We require 1–2 years of customer support experience, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• Strong customer service mindset with goal-oriented approach.
• Clear and professional written and verbal communication.
• Ability to manage multiple tasks and meet deadlines.
• Experience with CRM systems is a plus.
• Team-oriented with willingness to support accounting teams.

Responsibilities

• Engage with clients via phone, email, and in-person interactions in a professional and timely manner
• Support client onboarding, retention, and service inquiries
• Review customer accounts for contract changes and service level updates
• Communicate complex financial information clearly and professionally
• Prepare professional correspondence for third-party financial requests
• Handle inbound email and inbound/outbound phone communication using best practices
• Document client interactions and maintain accurate records per firm procedures
• Gather and input client data into internal systems
• Guide and assist walk-in clients with clarity and professionalism
• Take ownership of client requests and ensure follow-through within firm policies
• Collaborate with Transportation Tax and Accounting teams to deliver quality outcomes
• Contribute to process improvements and team efficiency initiatives
• Support team goals and assist colleagues as needed
• Assist in managing operations within the Pittston PRIME Hub call center

Skills

Strong customer service

Excellent communication

Time management

Attention to detail

Collaborative

Education

1-2 years of customer support experience preferred

Tools

CRM systems

Microsoft Office

Job description

Abacus is seeking a Customer Service Representative in Pittston, PA to serve as a frontline ambassador, handling client inquiries via phone, email, and in-person meetings. You will support onboarding, retention, and ongoing service needs while assisting internal accounting teams.

We require 1–2 years of customer support experience, strong communication skills, and the ability to work in a fast-paced environment.