Client Experience Specialist – In-Office Accounting

Current; Pittston (Luzerne County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401(k)

Job summary

Current is seeking a Customer Service Representative to join our Pittston PRIME Hub. The role is in-office, full-time, and focuses on delivering exceptional client service via phone, email, and in-person interactions.

You will support onboarding and retention while assisting internal accounting teams with client-related initiatives. The ideal candidate has 1–2 years of customer support experience, strong communication skills, and the ability to handle high-volume inquiries with empathy and

Qualifications

• 1–2 years of customer support experience preferred.
• Strong customer service mindset with goal-oriented approach.
• Ability to communicate complex information with clarity and professionalism.

Responsibilities

• Engage with clients via phone, email, and in-person interactions in a professional and timely manner.
• Support client onboarding, retention, and service inquiries.
• Review customer accounts for contract changes and service level updates.
• Document client interactions and maintain accurate records per firm procedures.
• Gather and input client data into internal systems.
• Assist walk-in clients with clarity and professionalism.

Skills

Customer service

Communication skills

Phone presence

Time management

Tools

CRM systems

MS Office

Job description

Current is seeking a Customer Service Representative to join our Pittston PRIME Hub. The role is in-office, full-time, and focuses on delivering exceptional client service via phone, email, and in-person interactions.

You will support onboarding and retention while assisting internal accounting teams with client-related initiatives. The ideal candidate has 1–2 years of customer support experience, strong communication skills, and the ability to handle high-volume inquiries with empathy and