Client Onboarding & Support Specialist (Associate)

Cass-Information-Systems; St. Louis (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Cass Information Systems, Inc. is seeking an Associate Client Support Specialist to assist with onboarding and ongoing service delivery for client accounts. You will work under supervision to troubleshoot issues, train clients, and coordinate with multiple teams to ensure success.

The role emphasizes analytical thinking, strong communication, and a customer-focused approach in a fast-paced environment. This is an on-site position in Missouri with opportunities to grow in client support and

Qualifications

• Bachelor's degree in business administration, information systems, data analytics, or related field.
• Experience in customer service or client support preferred.
• Ability to learn and use multiple systems and processes.

Responsibilities

• Assist with onboarding and implementation efforts for client accounts.
• Respond to client inquiries and troubleshoot routine issues under guidance.
• Research and resolve payment discrepancies and file anomalies.
• Train clients on product use via phone or web and coordinate with other departments.
• Identify opportunities to improve implementation efficiencies and client experience.

Skills

Analytical thinking

Communication

Organizational skills

Customer service mindset

Multitasking

Education

Bachelor's degree

Tools

Microsoft Office

Microsoft SQL

Miro

Job description

Cass Information Systems, Inc. is seeking an Associate Client Support Specialist to assist with onboarding and ongoing service delivery for client accounts. You will work under supervision to troubleshoot issues, train clients, and coordinate with multiple teams to ensure success.

The role emphasizes analytical thinking, strong communication, and a customer-focused approach in a fast-paced environment. This is an on-site position in Missouri with opportunities to grow in client support and