Business Support Associate

Actalent; Dublin (OH); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Insurance (Basic/Supplemental Life & AD&D)

Short and long-term disability

Health & Dependent Care Spending Accounts

Transportation benefits

Employee Assistance Program

Tuition Assistance

PTO and leave options

Job summary

Actalent is seeking a Business Support Associate in Dublin, Ohio. This role focuses on delivering excellent customer service to candidates and contractors while overseeing the onboarding process. The individual will assist with operational duties, manage payroll inquiries, and provide administrative support in a dynamic setting.

Ideal candidates possess strong communication skills, the ability to solve problems, and a minimum of 1 year in customer service. The role offers a base salary of $42,000 plus bonuses, along with comprehensive benefits including medical and tuition assistance.

Qualifications

• 1+ year(s) of experience in customer service.
• Ability to prioritize, organize, and problem‑solve.
• Excellent written and oral communication skills.

Responsibilities

• Support candidate onboarding processes.
• Manage contractor questions and payroll issues.
• Provide front-office customer service and administrative support.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Education

Associate's degree or 2+ years experience

Job description

Overview

The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to, candidates, contract employees, clients, and internal partners both in the field office and corporate or center. This customer‑facing role requires ongoing support of customer interactions, problem resolution, and maintaining general office operations via telephone, email, and in‑person.

Responsibilities

Contractor and Client Onboarding:

• Support candidate onboarding by assisting with pre‑employment paperwork completion and coordinating the distribution of PPE and other required assets.
• Assist with contractor training and certification requirements.
• Participate in office digital red zones to help communicate onboarding status updates to stakeholders.
• Partner with centralized teams to support client and contractor onboarding activities, directing candidates or contractors to the appropriate resources.

Lifecycle Management:

• Serve as point of contact for contractor questions and facilitate communication to the center (via ACT/OTD and Cases) to support resolution of onboarding, payroll, and invoicing issues, such as lost checks, with a focus on timely resolution and customer satisfaction.
• Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.
• Manage the processing of live paychecks.
• Manage contractor travel booking requests.
• Direct unemployment filing questions and workers’ compensation inquiries to the appropriate teams for resolution.

Operational Support Activities:

• Provide high‑quality front‑office customer service, including phone and reception support.
• Partner with talent acquisition to support internal onboarding for all field office/on‑premise hiring, including I‑9 and onboarding paperwork completion, setting up a desk, etc.
• In partnership with a supervisor, manage the internal payroll process.
• Asset distribution and collection for new internal hires and terminations for internal hires and consultants.
• Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions.
• Serve as primary liaison between field office producers and corporate or center‑based teams, and find opportunities to drive partnerships between the center and field employees.
• Provide education and accountability to field office/VOP producers around important processes, including timely ESF submission, timely CRG submission, and other essential submittals.
• Serve as point of contact for real‑estate communications (support any in‑office updates/moves/installations) and property management.
• In partnership with BSS, manage office purchasing (P‑card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.).
• Order, maintain, and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory.

Qualifications

• Associate’s degree with 1+ year(s) of experience in customer service OR 2+ year(s) of applicable experience in customer service.
• Ability to prioritize, organize, and problem‑solve to achieve expected deadlines.
• Capability of working in a team‑oriented environment and delivering/receiving feedback in real time.
• Excellent written/oral communication and interpersonal skills.
• Ability to build strong partnerships with all internal customers, both locally and in corporate locations.
• Integrity and ability to maintain confidentiality while adhering to HR and company policies.
• Ability to tackle complex issues and develop innovative, practical solutions.
• Action and detail oriented; able to prioritize while handling multiple tasks.

Salary

The base salary for this position is $42,000 plus bonus potential of up to $4,000 per year.

Benefits

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long‑term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave (PTO, Primary Caregiver/Parental Leave)

Actalent is an equal opportunity employer. We are committed to creating and fostering an inclusive environment for all employees. We encourage all employees to bring their most authentic selves to work. To achieve these goals, we offer a range of community groups and service opportunities for all employees.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.